Customer Support · head to head
Kustomer vs LiveAgent
The short version
- Only LiveAgent has a free tier, so it costs nothing to try first.
- Each has a real cost: Kustomer pricing not published; requires customised sales assessment and quote for exact costs; LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
- They diverge on capability: Kustomer covers Unified customer view, LiveAgent covers Ticketing system.
Where they differ
Only the attributes on which Kustomer and LiveAgent actually diverge.
Identical on both: user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Kustomer
- Unified customer view
- AI automation
- Omnichannel
- Workflow automation
- Analytics
Only in LiveAgent
- Ticketing system
- Live chat
- Call center
- Social media
- Customer portal
- WordPress
- Slack
- Zapier
Both cover
- Knowledge base
- Shopify
- Magento
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Kustomer
- Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot LiveAgent
- Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot LiveAgent
- Enterprises seeking customer 360 views and advanced workflow automationnot LiveAgent
LiveAgent
- Multichannel help desk covering email, chat, calls and social messagesnot Kustomer
- Ticketing and shared inbox for customer support teamsnot Kustomer
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Kustomer
- Pricing not published; requires customised sales assessment and quote for exact costs
- Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
- Customisation-based pricing structure means no transparent cost comparison with competitors
LiveAgent
- Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
- The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
- WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
- The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
- Every published price is a discounted rate against a higher regular price
Pricing, plan by plan
Kustomer
On requestNo published plan breakdown. See the Kustomer review.
LiveAgent
Free- FreeFree
- 7-day ticket history
- 1 chat button
- 1 email account
- Small$9/month
- Unlimited ticket history
- 3 email accounts
- Customer portal
- Medium$29/month
- Call center
- 10 email accounts
- Advanced reporting
- Large$49/month
- Everything unlimited
- Senior account manager
- White glove setup
Which should you pick?
Choose Kustomer if
- You need unified customer view.
- You work on Web, Cloud.
- You also want ai automation.
Choose LiveAgent if
- You need ticketing system.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want live chat.
Questions people ask
- Is Kustomer or LiveAgent better?
- Neither clearly leads. Kustomer starts at On request and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Kustomer or LiveAgent?
- LiveAgent has a free tier; the other does not. Paid plans start at On request for Kustomer and Free for LiveAgent.
- Does Kustomer or LiveAgent run on more platforms?
- Kustomer runs on Web, Cloud. LiveAgent runs on Web, Ios, Android.
- Can I use LiveAgent for free?
- Yes. LiveAgent has a free tier, so you can try it without paying. Kustomer starts at On request.
- What is Kustomer best used for?
- Kustomer is most often used for large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms, retail, financial services, travel and hospitality sectors requiring integrated ai-powered support, enterprises seeking customer 360 views and advanced workflow automation. Of those, large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms and retail, financial services, travel and hospitality sectors requiring integrated ai-powered support are not what LiveAgent is typically brought in for.
- What can Kustomer do that LiveAgent cannot?
- Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. LiveAgent covers Ticketing system, Live chat, Call center, Social media. Both handle Knowledge base, Shopify, Magento, GDPR.