Dialpadvs
Aircall
Aircall: Cloud phone system for modern business
Dialpad
Cloud phone and voice communications
As of 30 August 2026, Dialpad's pricing is not published; the vendor quotes on request. AI-powered cloud phone system for voice calls, messaging, and video meetings with real-time analytics. Softwr lists it under Telecommunications. Dialpad is made by Dialpad, Inc., launched in 2013, available on Web, iOS, Android.
Overview
What Dialpad does
AI-powered cloud phone system for voice calls, messaging, and video meetings with real-time analytics
What people use it for
- Customer service with AI voice and chat agents
- Autonomous contact centre operations with handoff to humans
- Multi-channel communication (voice, chat, SMS, email)
- HIPAA-compliant healthcare communication
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Dialpad.
- Pricing details not publicly disclosed; requires contacting sales
- AI Agent pricing uses credit-based model with pay-per-value structure
- Specific pricing tiers and feature comparisons not available on public website
Cross-shopped
What people choose instead of Dialpad
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- DialpadvsFive9
Five9: Intelligent cloud contact center
- DialpadvsNICE CXone
NICE CXone: The world's leading cloud contact center
- DialpadvsTalkdesk
Talkdesk: Cloud contact center for innovative enterprises
Capabilities
Features
Voice calls
Video meeting
Chat
Analytics
Call recording
Slack
Integration with Slack
Salesforce
Integration with Salesforce
HubSpot
Integration with HubSpot
Microsoft 365
Integration with Microsoft 365
Zapier
Integration with Zapier
Web support
Available on Web
Mobile iOS support
Available on Mobile iOS
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Dialpad cost?
Dialpad uses conversation-based pricing where customers purchase a pool of AI Agent Credits. Billing occurs only when AI delivers value by retrieving information or executing actions. Exact pricing is not published online and requires contacting sales.
SourceWhat is Dialpad's AI Agent pricing model?
Dialpad AI Agents are priced per conversation using a credit system. Credits are used only when the AI retrieves information or executes actions like scheduling, routing, or order lookup.
SourceBehind it
Who makes Dialpad
- Company
- Dialpad, Inc.
- Based in
- San Francisco, California, USA
Keep looking
Where to go from Dialpad
- Dialpad alternativesEvery product people weigh against it
- Dialpad pricingPlans, floors and what the tiers exclude
- Dialpad badgesWhich rules it meets, and the figure behind each
- All Telecommunications softwareThe full category
- Best Telecommunications softwareThe shortlist, and how it was cut
Best Telecommunications software for
Compare Dialpad with
- Aircall
- NICE CXone
- Five9
- Talkdesk
- MyOperator
- RingCentral
- 8x8
- Whereby
- Plivo
- Telesign
- Twilio
- Genesys Cloud
- Exotel
- Knowlarity
- OneSignal
- Ozonetel
- MyOperator
- Telesign
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12 researched notesPhone number verification and fraud scoring rather than general purpose messaging
11 researched notes
Softwr does not host reviews and shows no star rating for Dialpad, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Dialpad
Dialpad alternatives
What people switch to, and what they give up
Dialpad pricing
Every tier, and where the cost actually lands
Compare Dialpad
Put it head to head with anything we hold
Dialpad badge
Its rating, and an embed for your own site
Best Telecommunications software alternatives
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quote
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