Customer Support · alternatives
Alternatives to LiveAgent
19 customer support tools sit alongside LiveAgent in this directory. Below is what separates each from LiveAgent on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 19
- With a free tier
- 8
- Cheaper to start
- 0
- LiveAgent starts at
- Free
Why people look past LiveAgent
Only what the record supports. Each point below is a figure on the LiveAgent entry measured against the tools listed beside it.
Cost climbs steeply across the tiers
LiveAgent publishes 4 tiers, from Free up to $49/month. Teams that outgrow the entry plan can find the next rung a large step, the LiveAgent pricing page breaks each one down.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
Customer service suite with live chat and automation
Priced and rated the same as LiveAgent on the figures we hold. The difference, if there is one, is in the feature records.
Customer service software for scaling companies
Priced and rated the same as LiveAgent on the figures we hold. The difference, if there is one, is in the feature records.
Cloud contact center from AWS
- Sold on a usage-based model rather than subscription.
- 1 tier to LiveAgent's 4.
Gmail-based help desk
Priced and rated the same as LiveAgent on the figures we hold. The difference, if there is one, is in the feature records.
High-velocity service management
Priced and rated the same as LiveAgent on the figures we hold. The difference, if there is one, is in the feature records.
Open-source customer engagement platform
- Starts $19 a month dearer, at $19/month.
- 2 tiers to LiveAgent's 4.
Every LiveAgent alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| LiveAgent (this page) | Free | Subscription | 4 | |
| Customerly | Free | Subscription | 4 | vs LiveAgent |
| HubSpot Service Hub | Free | Subscription | 4 | vs LiveAgent |
| Amazon Connect | Free | Usage-based | 1 | vs LiveAgent |
| Hiver | Free | Subscription | 4 | vs LiveAgent |
| Jira Service Management | Free | Subscription | 4 | vs LiveAgent |
| Chatwoot | Free, then $19/month | - | 2 | vs LiveAgent |
| Freshworks Customer Service Suite | Free, then $19/agent-per-month | - | - | vs LiveAgent |
| Help Scout | Free, then $20/month | Subscription | 3 | vs LiveAgent |
| Klaus | $50/month | - | 1 | vs LiveAgent |
| Front | $25/month per seat | Subscription | - | vs LiveAgent |
| Groove | $12/month | Subscription | 3 | vs LiveAgent |
| Freshservice | $19/month | Subscription | 4 | vs LiveAgent |
| Kustomer | On request | Quote | - | vs LiveAgent |
| Gladly | $180/month | Subscription | 2 | vs LiveAgent |
| DelightChat | $29/month | - | 3 | vs LiveAgent |
| HappyFox | $29/month | Subscription | 4 | vs LiveAgent |
| Dixa | $39/month | Subscription | 3 | vs LiveAgent |
| BMC Helix | On request | Quote | - | vs LiveAgent |
| Dialpad Contact Center | $95/month | Subscription | 3 | vs LiveAgent |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the LiveAgent badges page.
Cheaper ways to solve the same problem
Free to start (8)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
- Customerly , Free
- HubSpot Service Hub , Free
- Amazon Connect , Free
- Hiver , Free
- Jira Service Management , Free
- Chatwoot , Free, then $19/month
- Freshworks Customer Service Suite , Free, then $19/agent-per-month
- Help Scout , Free, then $20/month
What you would be giving up
LiveAgent is most often brought in for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If LiveAgent is broadly right and the question is cost, the LiveAgent pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Customer Support category lists everything the directory holds, and best customer support tools ranks them.
LiveAgent runs on web, ios, android. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about LiveAgent alternatives
- What are the main alternatives to LiveAgent?
- 19 other customer support tools are listed in this directory, led by Customerly, HubSpot Service Hub, Amazon Connect, Hiver. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to LiveAgent?
- 8 of the alternatives listed here can be used without paying: Customerly, HubSpot Service Hub, Amazon Connect, Hiver, Jira Service Management.
- Why do people look for an alternative to LiveAgent?
- On the figures on record, one thing stands out: cost climbs steeply across the tiers. Each is set out with the numbers behind it above.
- What would I give up by switching from LiveAgent?
- LiveAgent is most often brought in for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to LiveAgent?
- None of the customer support tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these LiveAgent alternatives chosen?
- They are the tools filed in the same category, Customer Support, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored slot runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare LiveAgent against one of these directly?
- Every alternative below has a side-by-side page against LiveAgent covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every customer support tool?
- No. It covers what this directory holds in the Customer Support category, 19 tools beside LiveAgent. The category page lists the rest of the catalogue as it grows.