Is Dialpad or Freshdesk better?

Neither clearly leads. Dialpad starts at On request and Freshdesk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Dialpad or Freshdesk?

Freshdesk has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for Freshdesk.

Does Dialpad or Freshdesk run on more platforms?

Dialpad runs on Web, Mobile. Freshdesk runs on Web.

Can I use Freshdesk for free?

Yes. Freshdesk has a free tier, so you can try it without paying. Dialpad starts at On request.

What is Dialpad best used for?

Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Freshdesk is typically brought in for.

What can Dialpad do that Freshdesk cannot?

Dialpad covers Voice calls, Video meeting, Chat, Analytics. Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Both handle Slack, Salesforce.

Telecommunications · head to head

Dialpad vs Freshdesk

Dialpad

Telecommunications

Cloud phone and voice communications

From: On request
Free plan: No

Full review Website

Freshdesk

Customer Support

Delight your customers, effortlessly

From: Free
Free plan: Yes

Full review Website

The short version

Only Freshdesk has a free tier, so it costs nothing to try first.
Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards
They diverge on capability: Dialpad covers Voice calls, Freshdesk covers Ticketing.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Dialpad and Freshdesk actually diverge.

Attributes where Dialpad and Freshdesk differ
Attribute	Dialpad	Freshdesk
Starting price	On request	Free
Pricing model	Unknown	subscription
Free tier	No	Yes
Platforms	Web, Mobile	Web
Category	Telecommunications	Customer Support
Founded	2013	2010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

Voice calls
Video meeting
Chat
Analytics
Call recording
HubSpot
Microsoft 365
Zapier

Only in Freshdesk

Ticketing
Automation
Self-service
Team collaboration
Multi-channel support
SLA management
Reporting
Mobile apps

Both cover

Slack
Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

Customer service with AI voice and chat agentsnot Freshdesk
Autonomous contact centre operations with handoff to humansnot Freshdesk
Multi-channel communication (voice, chat, SMS, email)not Freshdesk
HIPAA-compliant healthcare communicationnot Freshdesk

Freshdesk

Help desk and ticketing systemnot Dialpad
Customer support portal and knowledge basenot Dialpad
Multi-channel support coordinationnot Dialpad
AI-assisted support agent interactionnot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

Pricing details not publicly disclosed; requires contacting sales
AI Agent pricing uses credit-based model with pay-per-value structure
Specific pricing tiers and feature comparisons not available on public website

Freshdesk

Growth tier lacks multilingual helpdesk and custom reporting dashboards
Skill-based routing available only on Enterprise tier
Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Freshdesk

Free

Growth$19/month per agent
- Basic ticketing, shared inbox, customer portal
- Freddy AI Agent (500 sessions included)
- Billed annually, 20% discount vs. monthly
Pro$55/month per agent
- Multilingual support, custom dashboards
- Intelligent routing, multiple SLA policies
- Billed annually, 20% discount vs. monthly
Enterprise$89/month per agent
- Skill-based routing, audit logs, IP whitelisting
- Freddy AI Insights
- Billed annually, 20% discount vs. monthly

Which should you pick?

Choose Dialpad if

You need voice calls.
You work on Web, Mobile.
You also want video meeting.

Dialpad review

Choose Freshdesk if

You need ticketing.
You want to start without paying.
You also want automation.

Freshdesk review

Questions people ask

Is Dialpad or Freshdesk better?: Neither clearly leads. Dialpad starts at On request and Freshdesk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or Freshdesk?: Freshdesk has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for Freshdesk.
Does Dialpad or Freshdesk run on more platforms?: Dialpad runs on Web, Mobile. Freshdesk runs on Web.
Can I use Freshdesk for free?: Yes. Freshdesk has a free tier, so you can try it without paying. Dialpad starts at On request.
What is Dialpad best used for?: Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Freshdesk is typically brought in for.
What can Dialpad do that Freshdesk cannot?: Dialpad covers Voice calls, Video meeting, Chat, Analytics. Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Both handle Slack, Salesforce.

Answered from the vendors’ own pages

Dialpad: How much does Dialpad cost?

Dialpad uses conversation-based pricing where customers purchase a pool of AI Agent Credits. Billing occurs only when AI delivers value by retrieving information or executing actions. Exact pricing is not published online and requires contacting sales.

Source

Freshdesk: What is Freshdesk's Growth plan pricing?

The Growth plan costs $19 per agent per month when billed annually and includes basic ticketing, shared inbox, customer portal, and 500 Freddy AI Agent sessions.

Source

Dialpad: What is Dialpad's AI Agent pricing model?

Dialpad AI Agents are priced per conversation using a credit system. Credits are used only when the AI retrieves information or executes actions like scheduling, routing, or order lookup.

Source

Freshdesk: Does Freshdesk offer a free trial?

Freshdesk offers a 14-day free trial with full Enterprise plan access, allowing customers to test all features before committing.

Source

Freshdesk: What is the difference between Freshdesk plans?

Growth ($19/agent) provides basics; Pro ($55/agent) adds multilingual support and advanced routing; Enterprise ($89/agent) includes skill-based routing and audit logs. All prices are annual billing rates.

Source

Freshdesk: What are Freshdesk's add-on costs?

Optional add-ons include Freddy AI Copilot at $29/agent/month, additional AI Agent sessions at $49 per 100 sessions, and day passes at $2-$12 per pass.

Source

Dialpad vs Freshdesk

Dialpad

Freshdesk

The short version

Where they differ

What each one covers

Only in Dialpad

Only in Freshdesk

Both cover

What people use each for

Dialpad

Freshdesk

Where each one falls short

Dialpad

Freshdesk

Pricing, plan by plan

Dialpad

Freshdesk

Which should you pick?

Choose Dialpad if

Choose Freshdesk if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Dialpad

More on Freshdesk

Keep looking

Other head to heads