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Software · head to head

BMC Helix vs LiveAgent

B

BMC Helix

Software

AI-driven IT service management for the modern enterprise

From
On request
Rated
-
Full reviewWebsite
LiveAgent logo

LiveAgent

Software

All-in-one help desk software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: BMC Helix no pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026; LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price

Where they differ

Only the attributes on which BMC Helix and LiveAgent actually diverge.

Attributes where BMC Helix and LiveAgent differ
AttributeBMC HelixLiveAgent
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWebWeb, Ios, Android
FoundedUnknown2004

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BMC Helix

Nothing recorded that LiveAgent does not also cover.

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Shopify

What people use each for

The jobs each tool is most often brought in to do.

BMC Helix

No use cases recorded yet. See the BMC Helix review.

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot BMC Helix
  • Ticketing and shared inbox for customer support teamsnot BMC Helix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BMC Helix

  • No pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Pricing, plan by plan

BMC Helix

On request

No published plan breakdown. See the BMC Helix review.

LiveAgent

Free
  • FreeFree
    • 7-day ticket history
    • 1 chat button
    • 1 email account
  • Small$9/month
    • Unlimited ticket history
    • 3 email accounts
    • Customer portal
  • Medium$29/month
    • Call center
    • 10 email accounts
    • Advanced reporting
  • Large$49/month
    • Everything unlimited
    • Senior account manager
    • White glove setup

Which should you pick?

Choose BMC Helix if

Nothing in the data separates BMC Helix from LiveAgent on the points above - pick on price and on how each one feels to use.

BMC Helix review

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
LiveAgent review

Questions people ask

Is BMC Helix or LiveAgent better?
Neither clearly leads. BMC Helix starts at On request and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BMC Helix or LiveAgent?
LiveAgent has a free tier; the other does not. Paid plans start at On request for BMC Helix and Free for LiveAgent.
Does BMC Helix or LiveAgent run on more platforms?
BMC Helix runs on Web. LiveAgent runs on Web, Ios, Android.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. BMC Helix starts at On request.
What can BMC Helix do that LiveAgent cannot?
LiveAgent covers Ticketing system, Live chat, Call center, Social media.
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