Customer Support · pricing
LiveAgent pricing
LiveAgent publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
As of 30 August 2026, LiveAgent pricing is free, then $10/month across 4 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- Free, then $10/month
- Model
- Subscription
- Tiers
- 4
- Free tier
- Yes
LiveAgent plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Small Business | $10/month | 5 | Entry tier |
| Medium Business | $19/month | 5 | +$9/month, 5 more features |
| Large Business | $33/month | 2 | +$14/month, 2 more features |
| Enterprise | $46/month | 4 | +$13/month, 4 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Small Business
$10/monthThe entry tier. It covers ticketing, live chat, knowledge base, ai agents, automation.
Medium Business
$19/monthOver Small Business, this tier adds:
- Everything in Small
- Call center
- IVR
- Reports
- SSO
Large Business
$33/monthOver Medium Business, this tier adds:
- Everything in Medium
- Social channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber)
Enterprise
$46/monthOver Large Business, this tier adds:
- Everything in Large
- Dedicated account manager
- Priority support
- Custom billing
What the product covers
The full LiveAgent feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Ticketing system
- Live chat
- Call center
- Social media
- Knowledge base
- Customer portal
Integrations
- WordPress
- Shopify
- Magento
- Slack
- Zapier
Security
- GDPR
- SSL
- 2FA
Platform
- Web support
- Ios support
- Android support
People bring LiveAgent in for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. If that is not the job you are buying for, the alternatives to LiveAgent are worth a look before you commit to a tier.
How that compares in Customer Support
Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| LiveAgent (this page) | Free, then $10/month | subscription | - | |
| Observe.AI | On request | quote | - | vs LiveAgent |
| Assembled | $25/month | Per user per month | - | vs LiveAgent |
| Calabrio ONE | On request | quote | - | vs LiveAgent |
| Verint | On request | quote | - | vs LiveAgent |
| Alvaria | On request | quote | - | vs LiveAgent |
| UJET | $65/month | Per user per month | - | vs LiveAgent |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the LiveAgent badges page.
Before you pay for LiveAgent
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between $10/month and $46/month, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
LiveAgent runs on web, ios, android, and is published by QualityUnit of Bratislava, Slovakia. The full record is on the LiveAgent review, and the rest of the category is under best customer support tools.
LiveAgent pricing questions
- How much does LiveAgent cost?
- LiveAgent publishes 4 tiers, from $10/month for Small Business up to $46/month for Enterprise. The entry tier costs nothing.
- Does LiveAgent have a free plan?
- Yes, LiveAgent is recorded as subscription, so it can be used without paying.
- What is the difference between Small Business and Medium Business on LiveAgent?
- Medium Business costs $19/month against $10/month, and adds everything in small, call center, ivr, reports.
- Is the Enterprise plan on LiveAgent worth it?
- That depends entirely on whether you need what it adds, which on the published record is everything in large, dedicated account manager, priority support, custom billing. It costs $46/month against $10/month for Small Business. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with LiveAgent?
- The record lists 17 features across 4 areas: other, integrations, security, platform. In practice it is brought in for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams.
- Does LiveAgent charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these LiveAgent prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare LiveAgent against before paying?
- The closest customer support tools in this directory are Observe.AI, Assembled, Calabrio ONE, Verint. Each has a side-by-side comparison with LiveAgent covering price, platforms and features.