Customer Support · pricing
LiveAgent pricing
LiveAgent publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- Free
- Model
- Subscription
- Tiers
- 4
- Free tier
- Yes
LiveAgent plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Free | Free | 3 | Entry tier |
| Small | $9/month | 3 | +$9/month, 3 more features |
| Medium | $29/month | 3 | +$20/month, 3 more features |
| Large | $49/month | 3 | +$20/month, 3 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Free
FreeThe entry tier. It covers 7-day ticket history, 1 chat button, 1 email account.
Small
$9/monthOver Free, this tier adds:
- Unlimited ticket history
- 3 email accounts
- Customer portal
Medium
$29/monthOver Small, this tier adds:
- Call center
- 10 email accounts
- Advanced reporting
Large
$49/monthOver Medium, this tier adds:
- Everything unlimited
- Senior account manager
- White glove setup
Where LiveAgent stops being free
Free, Free
- 7-day ticket history
- 1 chat button
- 1 email account
Small, $9/month
The first thing you pay for:
- Unlimited ticket history
- 3 email accounts
- Customer portal
What the product covers
The full LiveAgent feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Ticketing system
- Live chat
- Call center
- Social media
- Knowledge base
- Customer portal
Integrations
- WordPress
- Shopify
- Magento
- Slack
- Zapier
Security
- GDPR
- SSL
- 2FA
Platform
- Web support
- Ios support
- Android support
People bring LiveAgent in for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. If that is not the job you are buying for, the alternatives to LiveAgent are worth a look before you commit to a tier.
How that compares in Customer Support
Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| LiveAgent (this page) | Free | subscription | - | |
| Dixa | $39/month | subscription | - | vs LiveAgent |
| Customerly | Free | subscription | - | vs LiveAgent |
| Amazon Connect | Free | usage-based | - | vs LiveAgent |
| Freshservice | $19/month | subscription | - | vs LiveAgent |
| DelightChat | $29/month | - | - | vs LiveAgent |
| Chatwoot | Free, then $19/month | - | - | vs LiveAgent |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the LiveAgent badges page.
Before you pay for LiveAgent
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between Free and $49/month, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
LiveAgent runs on web, ios, android, and is published by QualityUnit of Bratislava, Slovakia. The full record is on the LiveAgent review, and the rest of the category is under best customer support tools.
LiveAgent pricing questions
- How much does LiveAgent cost?
- LiveAgent publishes 4 tiers, from Free for Free up to $49/month for Large. The entry tier costs nothing.
- Does LiveAgent have a free plan?
- Yes. The Free tier costs nothing and covers 7-day ticket history, 1 chat button, 1 email account. Paying starts at $9/month for Small.
- What is the difference between Free and Small on LiveAgent?
- Small costs $9/month against Free, and adds unlimited ticket history, 3 email accounts, customer portal.
- Is the Large plan on LiveAgent worth it?
- That depends entirely on whether you need what it adds, which on the published record is everything unlimited, senior account manager, white glove setup. It costs $49/month against $9/month for Small. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Which customer support tools can I use without paying?
- 3 of the 8 customer support tools listed alongside LiveAgent have a free tier: Customerly, Amazon Connect, Chatwoot.
- What am I actually paying for with LiveAgent?
- The record lists 17 features across 4 areas: core, integrations, security, platform. In practice it is brought in for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams.
- Does LiveAgent charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these LiveAgent prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare LiveAgent against before paying?
- The closest customer support tools in this directory are Dixa, Customerly, Amazon Connect, Freshservice. Each has a side-by-side comparison with LiveAgent covering price, platforms and features.