Softwr

Telecommunications · head to head

Aircall vs Dialpad

Aircall logo

Aircall

Telecommunications

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite
Dialpad logo

Dialpad

Telecommunications

Cloud phone and voice communications

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Dialpad pricing details not publicly disclosed; requires contacting sales
  • They diverge on capability: Aircall covers Cloud phone, Dialpad covers Voice calls.

Where they differ

Only the attributes on which Aircall and Dialpad actually diverge.

Attributes where Aircall and Dialpad differ
AttributeAircallDialpad
Starting price$30/monthOn request
PlatformsWeb, Ios, Android, DesktopWeb, Mobile
Founded20142013

Identical on both: pricing model (Unknown), free tier (No), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • IVR
  • Call routing
  • Power dialer
  • Integrations
  • Zendesk
  • Intercom
  • Pipedrive

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Slack
  • Microsoft 365
  • Zapier
  • Mobile iOS support
  • Mobile Android support

Both cover

  • Analytics
  • Call recording
  • Salesforce
  • HubSpot
  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot Dialpad
  • Call routing, IVR and shared numbersnot Dialpad
  • Logging calls against CRM records through integrationsnot Dialpad
  • Power dialling outbound lists on the Professional tiernot Dialpad
  • SMS and MMS alongside voicenot Dialpad

Dialpad

  • Customer service with AI voice and chat agentsnot Aircall
  • Autonomous contact centre operations with handoff to humansnot Aircall
  • Multi-channel communication (voice, chat, SMS, email)not Aircall
  • HIPAA-compliant healthcare communicationnot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Questions people ask

Is Aircall or Dialpad better?
Neither clearly leads. Aircall starts at $30/month and Dialpad at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or Dialpad?
Aircall starts at $30/month and Dialpad at On request.
Does Aircall or Dialpad run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. Dialpad runs on Web, Mobile.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Dialpad is typically brought in for.
What can Aircall do that Dialpad cannot?
Aircall covers Cloud phone, IVR, Call routing, Power dialer. Dialpad covers Voice calls, Video meeting, Chat, Slack. Both handle Analytics, Call recording, Salesforce, HubSpot.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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Related pages

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