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Telecommunications · head to head

Dialpad vs NICE CXone

Dialpad logo

Dialpad

Telecommunications

Cloud phone and voice communications

From
On request
Rated
-
Full reviewWebsite
NICE CXone logo

NICE CXone

Telecommunications

The world's leading cloud contact center

From
$110/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; NICE CXone usage-based billing adds unpredictable costs on top of per-agent fees
  • They diverge on capability: Dialpad covers Voice calls, NICE CXone covers Omnichannel routing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Dialpad and NICE CXone actually diverge.

Attributes where Dialpad and NICE CXone differ
AttributeDialpadNICE CXone
Starting priceOn request$110/month
Pricing modelUnknownsubscription
PlatformsWeb, MobileWeb, Desktop
Founded20131986

Identical on both: free tier (No), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Call recording
  • Slack
  • HubSpot
  • Microsoft 365
  • Zapier

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • AI automation
  • Microsoft Dynamics
  • ServiceNow

Both cover

  • Analytics
  • Salesforce
  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

  • Customer service with AI voice and chat agentsnot NICE CXone
  • Autonomous contact centre operations with handoff to humansnot NICE CXone
  • Multi-channel communication (voice, chat, SMS, email)not NICE CXone
  • HIPAA-compliant healthcare communicationnot NICE CXone

NICE CXone

  • Enterprise contact centernot Dialpad
  • Workforce optimizationnot Dialpad
  • Quality managementnot Dialpad
  • Customer analyticsnot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

NICE CXone

  • Usage-based billing adds unpredictable costs on top of per-agent fees
  • Entry-level Omnichannel Suite ($110/agent) includes only basic contact center features

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

NICE CXone

$110/month
  • Omnichannel Suite$110/month
    • Voice, digital channels, omnichannel routing
    • Recording and compliance features
  • Essential Suite$135/month
    • All Omnichannel Suite features
    • Screen recording and quality management
  • Core Suite$169/month
    • All Essential Suite features
    • Performance management and interaction analytics
  • Complete Suite$209/month
    • All Core Suite features
    • AI copilot tools and gamification

Which should you pick?

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Questions people ask

Is Dialpad or NICE CXone better?
Neither clearly leads. Dialpad starts at On request and NICE CXone at $110/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or NICE CXone?
Dialpad starts at On request and NICE CXone at $110/month.
Does Dialpad or NICE CXone run on more platforms?
Dialpad runs on Web, Mobile. NICE CXone runs on Web, Desktop.
What is Dialpad best used for?
Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what NICE CXone is typically brought in for.
What can Dialpad do that NICE CXone cannot?
Dialpad covers Voice calls, Video meeting, Chat, Call recording. NICE CXone covers Omnichannel routing, ACD, IVR, WFM. Both handle Analytics, Salesforce, Web support, Desktop support.

Answered from the vendors’ own pages

Dialpad: How much does Dialpad cost?

Dialpad uses conversation-based pricing where customers purchase a pool of AI Agent Credits. Billing occurs only when AI delivers value by retrieving information or executing actions. Exact pricing is not published online and requires contacting sales.

Source
NICE CXone: How much does NICE CXone cost?

NICE CXone pricing starts at $110 per agent per month for the Omnichannel Suite and ranges up to $249 per agent per month for the Ultimate Suite, plus $0.25 per session usage charges. Billing is monthly in arrears with no prepayment required.

Source
Dialpad: What is Dialpad's AI Agent pricing model?

Dialpad AI Agents are priced per conversation using a credit system. Credits are used only when the AI retrieves information or executes actions like scheduling, routing, or order lookup.

Source
NICE CXone: Does NICE CXone offer a free version or trial?

No free version is publicly available. NICE CXone offers contact sales or demo options to evaluate the platform before purchase.

Source
NICE CXone: What is the difference between NICE CXone suites?

Entry suites ($110-$135/agent) include basic contact center and quality management. Mid-tier suites ($169-$209/agent) add analytics, performance management, and AI features. The Ultimate Suite ($249/agent) includes AI Agents for proactive engagement and self-service automation.

Source
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