Softwr

Customer Support · head to head

Chatwoot vs LiveAgent

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
LiveAgent logo

LiveAgent

Customer Support

All-in-one help desk software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • They diverge on capability: Chatwoot covers Email inbox, LiveAgent covers Ticketing system.

Where they differ

Only the attributes on which Chatwoot and LiveAgent actually diverge.

Attributes where Chatwoot and LiveAgent differ
AttributeChatwootLiveAgent
Pricing modelUnknownsubscription
PlatformsWeb, Cloud, Self-hostedWeb, Ios, Android
Founded20172004

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Email inbox
  • Social channels
  • Chatbots
  • Reports
  • WhatsApp
  • Telegram
  • Line
  • Facebook

Only in LiveAgent

  • Ticketing system
  • Call center
  • Social media
  • Customer portal
  • WordPress
  • Shopify
  • Magento
  • Zapier

Both cover

  • Live chat
  • Knowledge base
  • Slack
  • GDPR
  • SSL
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot LiveAgent
  • Privacy-first chatnot LiveAgent
  • Multi-channel supportnot LiveAgent

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Chatwoot
  • Ticketing and shared inbox for customer support teamsnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

LiveAgent

Free
  • FreeFree
    • 7-day ticket history
    • 1 chat button
    • 1 email account
  • Small$9/month
    • Unlimited ticket history
    • 3 email accounts
    • Customer portal
  • Medium$29/month
    • Call center
    • 10 email accounts
    • Advanced reporting
  • Large$49/month
    • Everything unlimited
    • Senior account manager
    • White glove setup

Which should you pick?

Choose Chatwoot if

  • You need email inbox.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want social channels.
Chatwoot review

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want call center.
LiveAgent review

Questions people ask

Is Chatwoot or LiveAgent better?
Neither clearly leads. Chatwoot starts at Free and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or LiveAgent?
Chatwoot starts at Free and LiveAgent at Free.
Does Chatwoot or LiveAgent run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. LiveAgent runs on Web, Ios, Android.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what LiveAgent is typically brought in for.
What can Chatwoot do that LiveAgent cannot?
Chatwoot covers Email inbox, Social channels, Chatbots, Reports. LiveAgent covers Ticketing system, Call center, Social media, Customer portal. Both handle Live chat, Knowledge base, Slack, GDPR.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Chatwoot

More on LiveAgent

Keep looking

Other head to heads