Is Dialpad or OneSignal better?

Neither clearly leads. Dialpad starts at On request and OneSignal at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Dialpad or OneSignal?

OneSignal has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for OneSignal.

Does Dialpad or OneSignal run on more platforms?

Dialpad runs on Web, Mobile. OneSignal runs on Web.

Can I use OneSignal for free?

Yes. OneSignal has a free tier, so you can try it without paying. Dialpad starts at On request.

What is Dialpad best used for?

Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what OneSignal is typically brought in for.

What can Dialpad do that OneSignal cannot?

Dialpad covers Voice calls, Video meeting, Chat, Analytics.

Telecommunications · head to head

Dialpad vs OneSignal

Dialpad

Telecommunications

Cloud phone and voice communications

From: On request
Rated: -

Full review Website

OneSignal

Telecommunications

Customer engagement and messaging, without the complexity

From: Free
Rated: -

Full review Website

The short version

Only OneSignal has a free tier, so it costs nothing to try first.
Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; OneSignal free plan email sends cap at 10,000 per month and web push is capped at 10,000 subscribers per send, per onesignal.com/pricing (Aug 2026)
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Dialpad and OneSignal actually diverge.

Attributes where Dialpad and OneSignal differ
Attribute	Dialpad	OneSignal
Starting price	On request	Free
Pricing model	Unknown	freemium
Free tier	No	Yes
Platforms	Web, Mobile	Web
Founded	2013	Unknown

Identical on both: user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

Voice calls
Video meeting
Chat
Analytics
Call recording
Slack
Salesforce
HubSpot

Only in OneSignal

Nothing recorded that Dialpad does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

Customer service with AI voice and chat agentsnot OneSignal
Autonomous contact centre operations with handoff to humansnot OneSignal
Multi-channel communication (voice, chat, SMS, email)not OneSignal
HIPAA-compliant healthcare communicationnot OneSignal

OneSignal

Sending push notifications to mobile app users when orders shipnot Dialpad
Triggering email confirmations based on form submission eventsnot Dialpad
Creating multi-step SMS and email journeys for onboarding usersnot Dialpad
Sending in-app messages to users abandoning checkout flowsnot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

Pricing details not publicly disclosed; requires contacting sales
AI Agent pricing uses credit-based model with pay-per-value structure
Specific pricing tiers and feature comparisons not available on public website

OneSignal

Free plan email sends cap at 10,000 per month and web push is capped at 10,000 subscribers per send, per onesignal.com/pricing (Aug 2026)
Professional and Enterprise plans require custom annual contracts with no published rate, per onesignal.com; SMS/RCS messaging and dedicated IPs are gated behind the Professional tier

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

OneSignal

Free

FreeFree
- 10,000 free email sends/month
- Unlimited mobile push
- Basic analytics and automation
Growth$19/month
- Base platform fee plus usage costs
- Mobile push: $0.012 per monthly active user
- Web push: $0.004 per subscriber
Professional$undefined/mo
- Custom annual pricing
- All Growth features plus SMS/RCS messaging
- 24/7 prioritized support
Enterprise$undefined/mo
- Custom annual pricing
- Unlimited personalization
- Dedicated success manager

Which should you pick?

Choose Dialpad if

You need voice calls.
You work on Web, Mobile.
You also want video meeting.

Dialpad review

Choose OneSignal if

You want to start without paying.

OneSignal review

Questions people ask

Is Dialpad or OneSignal better?: Neither clearly leads. Dialpad starts at On request and OneSignal at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or OneSignal?: OneSignal has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for OneSignal.
Does Dialpad or OneSignal run on more platforms?: Dialpad runs on Web, Mobile. OneSignal runs on Web.
Can I use OneSignal for free?: Yes. OneSignal has a free tier, so you can try it without paying. Dialpad starts at On request.
What is Dialpad best used for?: Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what OneSignal is typically brought in for.
What can Dialpad do that OneSignal cannot?: Dialpad covers Voice calls, Video meeting, Chat, Analytics.

Answered from the vendors’ own pages

Dialpad: How much does Dialpad cost?

Dialpad uses conversation-based pricing where customers purchase a pool of AI Agent Credits. Billing occurs only when AI delivers value by retrieving information or executing actions. Exact pricing is not published online and requires contacting sales.

Source

OneSignal: How much does OneSignal cost?

OneSignal offers a free tier with 10,000 free email sends/month and unlimited mobile push. Growth plan starts at $19/month plus usage-based charges for mobile push ($0.012 per monthly active user) and web push ($0.004 per subscriber).

Source

Dialpad: What is Dialpad's AI Agent pricing model?

Dialpad AI Agents are priced per conversation using a credit system. Credits are used only when the AI retrieves information or executes actions like scheduling, routing, or order lookup.

Source

OneSignal: Does OneSignal offer a free version?

Yes, OneSignal's free plan includes 10,000 free email sends per month, unlimited mobile push, basic analytics and automation, with up to 1 active journey and 2 message steps.

Source

OneSignal: What are OneSignal's email costs beyond the free tier?

After the 20,000 free email sends/month included in the Growth plan, OneSignal charges $1.50 per 1,000 additional emails.

Source

OneSignal: What is included in the Professional plan?

OneSignal's Professional plan includes custom annual pricing, all Growth features plus SMS/RCS messaging, 24/7 prioritized support, and optional dedicated IP for email.

Source

Dialpad vs OneSignal

Dialpad

OneSignal

The short version

Where they differ

What each one covers

Only in Dialpad

Only in OneSignal

What people use each for

Dialpad

OneSignal

Where each one falls short

Dialpad

OneSignal

Pricing, plan by plan

Dialpad

OneSignal

Which should you pick?

Choose Dialpad if

Choose OneSignal if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Dialpad

More on OneSignal

Keep looking

Other head to heads