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Customer Support · head to head

LiveAgent vs MyOperator

LiveAgent logo

LiveAgent

Customer Support

All-in-one help desk software

From
Free
Free plan
Yes
Visit LiveAgentFull review
MyOperator logo

MyOperator

Telecommunications

Indian cloud call management and WhatsApp platform priced per plan, not per agent

From
On request
Free plan
No
Visit MyOperatorFull review

The short version

  • LiveAgent is a comprehensive customer support platform.
  • LiveAgent has a free plan, then $10/mo; MyOperator starts at INR 5000/mo.
  • Only LiveAgent lists ticketing system; only MyOperator lists included user count.
  • Where LiveAgent falls short: social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price.
  • Prices and features on this page were last checked on 13 November 2026.

Where they differ

Only the attributes on which LiveAgent and MyOperator actually diverge.

Attributes where LiveAgent and MyOperator differ
AttributeLiveAgentMyOperator
Starting priceFreeOn request
Pricing modelSubscriptionPer month by plan, ten users included
Free tierYesNo
PlatformsWeb, iOS, AndroidWeb, iOS, Android, API
CategoryCustomer SupportTelecommunications

Not yet recorded: founded for MyOperator.

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Shopify

Only in MyOperator

  • IVR and call routing
  • Included user count
  • Call recording and reporting
  • WhatsApp Business
  • Toll-free and virtual numbers
  • Whisper and barge
  • CRM integrations and API
  • Auto-dialler

What people use each for

The jobs each tool is most often brought in to do.

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot MyOperator
  • Ticketing and shared inbox for customer support teamsnot MyOperator

MyOperator

  • A multi-branch Indian clinic that needs patient calls routed to the right location by IVR and every missed call logged for callbacknot LiveAgent
  • A coaching institute running admissions enquiries where the WhatsApp thread and the phone call must sit against the same leadnot LiveAgent
  • A D2C brand whose support number must never ring out, needing call distribution across a small team plus recording for quality checksnot LiveAgent
  • An outbound sales team in India that wants verified caller identity so prospects answer calls from an unknown numbernot LiveAgent

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

MyOperator

  • Plans bundle ten users at a fixed price, so a team of three or four pays for ten and the effective per-user cost is two or three times the headline 500 rupees
  • Truecaller Business verification, which is what actually raises answer rates for Indian outbound calling, starts at 30,000 rupees a month, six times the entry plan price, and is not included at any tier
  • CRM integrations and API access only appear on the SUV plan at 15,000 rupees a month, so a small business that needs call data in its CRM must pay triple the entry price
  • Plans are billed yearly, so the advertised monthly figure is an annual commitment in practice and there is no cheap monthly path to trial the product in production
  • It is an India-focused product with rupee pricing, Indian numbering and India-based support, which makes it unsuitable for businesses whose calling volume sits outside India

Pricing, plan by plan

LiveAgent

Free
  • Small Business$10/mo
    • Ticketing
    • Live chat
    • Knowledge base
  • Medium Business$19/mo
    • Everything in Small
    • Call center
    • IVR
  • Large Business$33/mo
    • Everything in Medium
    • Social channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber)
  • Enterprise$46/mo
    • Everything in Large
    • Dedicated account manager
    • Priority support

MyOperator

On request
  • Sedan₹5,000/mo
    • Billed yearly
    • 10 users included, not priced per agent
    • IVR and call routing
  • SUV₹15,000/mo
    • Billed yearly
    • 10 users included
    • Everything in Sedan
  • AI TeamOn request
    • Everything in SUV
    • Voice and chat AI agents
    • AI agent manager and managed build service
  • EnterpriseOn request
    • Custom deployment
    • Dedicated success manager
    • SLA-backed uptime

Which should you pick?

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want live chat.
LiveAgent review

Choose MyOperator if

  • You need ivr and call routing.
  • You work on Web, iOS, Android, API.
  • You also want included user count.
MyOperator review

Questions people ask

Is LiveAgent or MyOperator better?
Neither clearly leads. LiveAgent starts at Free and MyOperator at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveAgent or MyOperator?
LiveAgent has a free tier; the other does not. Paid plans start at Free for LiveAgent and On request for MyOperator.
Does LiveAgent or MyOperator run on more platforms?
LiveAgent runs on Web, iOS, Android. MyOperator runs on Web, iOS, Android, API.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. MyOperator starts at On request.
What is LiveAgent best used for?
LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what MyOperator is typically brought in for.
What can LiveAgent do that MyOperator cannot?
LiveAgent covers Ticketing system, Live chat, Call center, Social media. MyOperator covers IVR and call routing, Included user count, Call recording and reporting, WhatsApp Business.

Answered from the vendors’ own pages

LiveAgent: How much does LiveAgent cost?

LiveAgent charges per agent on annual billing: Small Business at $10/agent/month, Medium at $19/agent/month, Large at $33/agent/month, and Enterprise at $46/agent/month (regular rates are $15, $29, $49, and $69 respectively). Monthly billing costs 30% more.

Source
MyOperator: How is MyOperator priced?

By plan, not by agent. Sedan is 5,000 rupees a month billed yearly including ten users; SUV is 15,000 rupees a month, also for ten users.

LiveAgent: Does LiveAgent offer a free trial?

Yes, LiveAgent provides a 30-day free trial with no credit card required, offering full access to all features including AI agents.

Source
MyOperator: What does WhatsApp messaging cost?

It is passed through at Meta rates, roughly 0.95 rupees per marketing conversation and 0.13 rupees for utility and authentication, on top of the plan.

LiveAgent: Are AI agents included in all LiveAgent plans?

Yes, all LiveAgent plans include free AI agents with features like chatbots, answer assistants, human handover, and autoresponders.

Source
MyOperator: Do I need the SUV plan?

If you want CRM integration, API access, whisper and barge or real-time dashboards, yes. Sedan covers IVR, routing, recording and basic reporting only.

MyOperator: Is there a refund if it does not work out?

MyOperator advertises a 30-day full refund policy, which is unusual for an annually billed Indian telephony product.

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