Softwr

Telecommunications · head to head

Dialpad vs HappyFox

Dialpad logo

Dialpad

Telecommunications

Cloud phone and voice communications

From
On request
Free plan
No
Full reviewWebsite
HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; HappyFox specific pricing tiers and costs not listed on main pricing page; requires contacting sales or booking a pricing call
  • They diverge on capability: Dialpad covers Voice calls, HappyFox covers Ticketing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Dialpad and HappyFox actually diverge.

Attributes where Dialpad and HappyFox differ
AttributeDialpadHappyFox
Starting priceOn request$29/month
Pricing modelUnknownsubscription
PlatformsWeb, MobileWeb, Ios, Android
CategoryTelecommunicationsCustomer Support
Founded20132012

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Analytics
  • Call recording
  • HubSpot
  • Microsoft 365
  • Mobile iOS support

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Microsoft Teams
  • Jira

Both cover

  • Slack
  • Salesforce
  • Zapier
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

  • Customer service with AI voice and chat agentsnot HappyFox
  • Autonomous contact centre operations with handoff to humansnot HappyFox
  • Multi-channel communication (voice, chat, SMS, email)not HappyFox
  • HIPAA-compliant healthcare communicationnot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Dialpad
  • Managing internal and customer support requests in one queuenot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

HappyFox

  • Specific pricing tiers and costs not listed on main pricing page; requires contacting sales or booking a pricing call
  • Basic plan limited to 5 agents
  • Multiple separate product pricing pages (Help Desk, AI Contact Center, CRM, Service Desk, HappyFox AI, Autopilot, Assist AI, Chatbot, Workflows)

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is Dialpad or HappyFox better?
Neither clearly leads. Dialpad starts at On request and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or HappyFox?
Dialpad starts at On request and HappyFox at $29/month.
Does Dialpad or HappyFox run on more platforms?
Dialpad runs on Web, Mobile. HappyFox runs on Web, Ios, Android.
What is Dialpad best used for?
Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what HappyFox is typically brought in for.
What can Dialpad do that HappyFox cannot?
Dialpad covers Voice calls, Video meeting, Chat, Analytics. HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Both handle Slack, Salesforce, Zapier, Web support.

Answered from the vendors’ own pages

Dialpad: How much does Dialpad cost?

Dialpad uses conversation-based pricing where customers purchase a pool of AI Agent Credits. Billing occurs only when AI delivers value by retrieving information or executing actions. Exact pricing is not published online and requires contacting sales.

Source
HappyFox: Does HappyFox offer a free trial?

Yes, every HappyFox plan starts with a 14-day free trial with no credit card required.

Source
Dialpad: What is Dialpad's AI Agent pricing model?

Dialpad AI Agents are priced per conversation using a credit system. Credits are used only when the AI retrieves information or executes actions like scheduling, routing, or order lookup.

Source
HappyFox: What is HappyFox's pricing model?

HappyFox uses per-agent pricing with monthly charges for each support agent. Annual billing offers 20% savings. The Basic plan is limited to 5 agents; higher tiers include unlimited agents.

Source
HappyFox: What discounts does HappyFox offer?

HappyFox offers 20% annual billing discount, free one-year licenses for eligible startups on HappyFox CRM (with unlimited users and 50,000 AI credits), and discounts for non-profits and educational institutions on all plans.

Source
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