Customer Support · head to head
HappyFox vs LiveAgent
The short version
- Only LiveAgent has a free tier, so it costs nothing to try first.
- Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
- They diverge on capability: HappyFox covers Ticketing, LiveAgent covers Ticketing system.
Where they differ
Only the attributes on which HappyFox and LiveAgent actually diverge.
Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in HappyFox
- Ticketing
- Automation
- SLA management
- Self-service portal
- Reporting
- Salesforce
- Microsoft Teams
- Jira
Only in LiveAgent
- Ticketing system
- Live chat
- Call center
- Social media
- Customer portal
- WordPress
- Shopify
- Magento
Both cover
- Knowledge base
- Slack
- Zapier
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
HappyFox
- Help desk ticketing across email, chat and phonenot LiveAgent
- Managing internal and customer support requests in one queuenot LiveAgent
LiveAgent
- Multichannel help desk covering email, chat, calls and social messagesnot HappyFox
- Ticketing and shared inbox for customer support teamsnot HappyFox
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
HappyFox
- The Basic plan caps agents at 5, with unlimited agents only above it
- Per agent prices are not published on the main pricing page and require opening a separate page per product
- The 20% saving requires annual billing
LiveAgent
- Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
- The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
- WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
- The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
- Every published price is a discounted rate against a higher regular price
Pricing, plan by plan
HappyFox
$29/month- Mighty$29/month
- Omnichannel ticketing
- SLA management
- Basic reporting
- Fantastic$49/month
- Everything in Mighty
- Custom fields
- Asset management
- Enterprise$69/month
- Everything in Fantastic
- Task management
- Advanced automation
- Enterprise Plus$89/month
- Agent scripting
- Custom roles
- Sandbox
LiveAgent
Free- FreeFree
- 7-day ticket history
- 1 chat button
- 1 email account
- Small$9/month
- Unlimited ticket history
- 3 email accounts
- Customer portal
- Medium$29/month
- Call center
- 10 email accounts
- Advanced reporting
- Large$49/month
- Everything unlimited
- Senior account manager
- White glove setup
Which should you pick?
Choose HappyFox if
- You need ticketing.
- You work on Web, Ios, Android.
- You also want automation.
Choose LiveAgent if
- You need ticketing system.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want live chat.
Questions people ask
- Is HappyFox or LiveAgent better?
- Neither clearly leads. HappyFox starts at $29/month and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, HappyFox or LiveAgent?
- LiveAgent has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for LiveAgent.
- Does HappyFox or LiveAgent run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- Can I use LiveAgent for free?
- Yes. LiveAgent has a free tier, so you can try it without paying. HappyFox starts at $29/month.
- What is HappyFox best used for?
- HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what LiveAgent is typically brought in for.
- What can HappyFox do that LiveAgent cannot?
- HappyFox covers Ticketing, Automation, SLA management, Self-service portal. LiveAgent covers Ticketing system, Live chat, Call center, Social media. Both handle Knowledge base, Slack, Zapier, GDPR.