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Telecommunications · head to head

Dialpad vs Re:amaze

Dialpad logo

Dialpad

Telecommunications

Cloud phone and voice communications

From
On request
Free plan
No
Full reviewWebsite
Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Re:amaze has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • They diverge on capability: Dialpad covers Voice calls, Re:amaze covers Multi-channel inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Dialpad and Re:amaze actually diverge.

Attributes where Dialpad and Re:amaze differ
AttributeDialpadRe:amaze
Starting priceOn requestFree
Pricing modelUnknownsubscription
Free tierNoYes
PlatformsWeb, MobileWeb, Ios, Android
CategoryTelecommunicationsCustomer Support
Founded20132012

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Analytics
  • Call recording
  • Salesforce
  • HubSpot
  • Microsoft 365

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

  • Customer service with AI voice and chat agentsnot Re:amaze
  • Autonomous contact centre operations with handoff to humansnot Re:amaze
  • Multi-channel communication (voice, chat, SMS, email)not Re:amaze
  • HIPAA-compliant healthcare communicationnot Re:amaze

Re:amaze

  • Customer service and support for small to mid-size teamsnot Dialpad
  • Multi-channel communication management across email, chat, SMS, and voicenot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Which should you pick?

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Questions people ask

Is Dialpad or Re:amaze better?
Neither clearly leads. Dialpad starts at On request and Re:amaze at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or Re:amaze?
Re:amaze has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for Re:amaze.
Does Dialpad or Re:amaze run on more platforms?
Dialpad runs on Web, Mobile. Re:amaze runs on Web, Ios, Android.
Can I use Re:amaze for free?
Yes. Re:amaze has a free tier, so you can try it without paying. Dialpad starts at On request.
What is Dialpad best used for?
Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Re:amaze is typically brought in for.
What can Dialpad do that Re:amaze cannot?
Dialpad covers Voice calls, Video meeting, Chat, Analytics. Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Both handle Slack, Web support.

Answered from the vendors’ own pages

Dialpad: How much does Dialpad cost?

Dialpad uses conversation-based pricing where customers purchase a pool of AI Agent Credits. Billing occurs only when AI delivers value by retrieving information or executing actions. Exact pricing is not published online and requires contacting sales.

Source
Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
Dialpad: What is Dialpad's AI Agent pricing model?

Dialpad AI Agents are priced per conversation using a credit system. Credits are used only when the AI retrieves information or executes actions like scheduling, routing, or order lookup.

Source
Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
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