Softwr

Telecommunications · head to head

Dialpad vs Talkdesk

Dialpad logo

Dialpad

Telecommunications

Cloud phone and voice communications

From
On request
Rated
-
Full reviewWebsite
Talkdesk logo

Talkdesk

Telecommunications

Cloud contact center for innovative enterprises

From
$65/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; Talkdesk platform stability issues including dropped calls and system freezes during peak usage times
  • They diverge on capability: Dialpad covers Voice calls, Talkdesk covers AI agent assist.

Where they differ

Only the attributes on which Dialpad and Talkdesk actually diverge.

Attributes where Dialpad and Talkdesk differ
AttributeDialpadTalkdesk
Starting priceOn request$65/month
Pricing modelUnknownsubscription
Founded20132011

Identical on both: free tier (No), platforms (Web, Mobile), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Call recording
  • HubSpot
  • Microsoft 365
  • Zapier
  • Mobile iOS support

Only in Talkdesk

  • AI agent assist
  • Omnichannel
  • Workforce management
  • Quality management
  • Knowledge management
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk

Both cover

  • Analytics
  • Slack
  • Salesforce
  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

  • Customer service with AI voice and chat agentsnot Talkdesk
  • Autonomous contact centre operations with handoff to humansnot Talkdesk
  • Multi-channel communication (voice, chat, SMS, email)not Talkdesk
  • HIPAA-compliant healthcare communicationnot Talkdesk

Talkdesk

  • Enterprise contact centernot Dialpad
  • AI-powered servicenot Dialpad
  • Customer experiencenot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

Talkdesk

  • Platform stability issues including dropped calls and system freezes during peak usage times
  • Reporting dashboards lack flexibility and often require manual workarounds for deeper insights
  • Mobile app performance is inconsistent with connectivity drops and fewer features than desktop
  • Advanced AI and analytics features are locked behind higher-tier plans

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Talkdesk

$65/month
  • CX Cloud Essentials$65/month
    • Voice
    • Digital engagement
    • Agent workspace
  • CX Cloud Elevate$95/month
    • Essentials + WFM
    • Quality management
  • CX Cloud Elite$125/month
    • Elevate + Analytics
    • Customer experience analytics

Which should you pick?

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Choose Talkdesk if

  • You need ai agent assist.
  • You work on Web, Mobile.
  • You also want omnichannel.
Talkdesk review

Questions people ask

Is Dialpad or Talkdesk better?
Neither clearly leads. Dialpad starts at On request and Talkdesk at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or Talkdesk?
Dialpad starts at On request and Talkdesk at $65/month.
Does Dialpad or Talkdesk run on more platforms?
Both run on Web, Mobile, so platform support will not decide this one for you.
What is Dialpad best used for?
Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Talkdesk is typically brought in for.
What can Dialpad do that Talkdesk cannot?
Dialpad covers Voice calls, Video meeting, Chat, Call recording. Talkdesk covers AI agent assist, Omnichannel, Workforce management, Quality management. Both handle Analytics, Slack, Salesforce, Web support.

Answered from the vendors’ own pages

Talkdesk: What is the pricing structure for Talkdesk?

Talkdesk offers three main plans. Digital Essentials and Voice Essentials both start at $85/user/month. CX Cloud Elite, the omnichannel plan, starts at $165/user/month. Additional charges apply for reporting, workforce management, quality management, integrations, and advanced automation features.

Source
Talkdesk: Does Talkdesk integrate with Salesforce and Zendesk?

Yes. Talkdesk integrates natively with Salesforce Sales Cloud, Service Cloud, and Service Cloud Voice. It also integrates with Zendesk with automation capabilities for ticket creation, contact updating, and data entry. Talkdesk supports over 40 integrations overall.

Source
Talkdesk: What AI and automation features does Talkdesk offer?

Talkdesk includes real-time transcription, sentiment analysis, automatic call scoring, and AI-assisted agent workspace. The platform uses generative AI and automation to streamline workflows and optimize resources.

Source
Talkdesk: Does Talkdesk support multiple communication channels?

Yes. Talkdesk offers omnichannel support across voice, email, chat, and SMS in the CX Cloud Elite plan. Lower-tier plans focus on specific channels (digital-only or voice-only).

Source
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Related pages

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