Software · head to head
Dialpad vs RingCentral
RingCentral
Software
Unified communications platform for enterprise
- From
- $24.99/month
- Rated
- -
The short version
- Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; RingCentral the pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
- They diverge on capability: Dialpad covers Voice calls, RingCentral covers VoIP calling.
Where they differ
Only the attributes on which Dialpad and RingCentral actually diverge.
| Attribute | Dialpad | RingCentral |
|---|---|---|
| Starting price | On request | $24.99/month |
| Pricing model | Unknown | subscription |
| Platforms | Web, Mobile | Web, Windows, Macos, Ios, Android |
| Founded | 2013 | 1999 |
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Dialpad
- Voice calls
- Video meeting
- Chat
- HubSpot
- Microsoft 365
- Zapier
- Mobile iOS support
- Mobile Android support
Only in RingCentral
- VoIP calling
- Video conferencing
- Team messaging
- SMS/MMS
- File storage
- Microsoft Teams
- Zoom
- Google Workspace
Both cover
- Analytics
- Call recording
- Slack
- Salesforce
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Dialpad
- Customer service with AI voice and chat agentsnot RingCentral
- Autonomous contact centre operations with handoff to humansnot RingCentral
- Multi-channel communication (voice, chat, SMS, email)not RingCentral
- HIPAA-compliant healthcare communicationnot RingCentral
RingCentral
- Cloud phone system with business numbers, extensions and call routingnot Dialpad
- Combining voice, video meetings and team messaging in one subscriptionnot Dialpad
- Adding contact centre and analytics capability to a distributed workforcenot Dialpad
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Dialpad
- Pricing details not publicly disclosed; requires contacting sales
- AI Agent pricing uses credit-based model with pay-per-value structure
- Specific pricing tiers and feature comparisons not available on public website
RingCentral
- The pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
- The advertised saving of up to 33 percent requires paying annually rather than monthly
- Cost centre management, multiple support admins, custom roles and adoption analytics are limited to the Advanced and Ultra packages
- AI Receptionist starts at $39 a month, Conversational Intelligence at $60 a month, the Call Queues Booster is $35 a month and the Business SMS Booster is $25 a month, all charged on top of the plan
- SMS is excluded from the free trial
Pricing, plan by plan
Dialpad
On requestNo published plan breakdown. See the Dialpad review.
RingCentral
$24.99/month- Essentials$24.99/month
- Calls, meetings, messaging
- Video conferencing
- File sharing
- Standard$34.99/month
- Everything in Essentials
- Advanced features
- Call recording
Which should you pick?
Choose Dialpad if
- You need voice calls.
- You work on Web, Mobile.
- You also want video meeting.
Choose RingCentral if
- You need voip calling.
- You work on Web, Windows, Macos, Ios, Android.
- You also want video conferencing.
Questions people ask
- Is Dialpad or RingCentral better?
- Neither clearly leads. Dialpad starts at On request and RingCentral at $24.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Dialpad or RingCentral?
- Dialpad starts at On request and RingCentral at $24.99/month.
- Does Dialpad or RingCentral run on more platforms?
- Dialpad runs on Web, Mobile. RingCentral runs on Web, Windows, Macos, Ios, Android.
- What is Dialpad best used for?
- Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what RingCentral is typically brought in for.
- What can Dialpad do that RingCentral cannot?
- Dialpad covers Voice calls, Video meeting, Chat, HubSpot. RingCentral covers VoIP calling, Video conferencing, Team messaging, SMS/MMS. Both handle Analytics, Call recording, Slack, Salesforce.