LiveAgentvs
Kustomer
Kustomer: The future of customer service
LiveAgent
All-in-one help desk software
As of 30 August 2026, LiveAgent has a free plan and paid plans start at $10/month. LiveAgent is a comprehensive customer support platform that combines live chat, ticketing, call center, and social media support into one unified solution. Softwr lists it under Customer Support. LiveAgent is made by QualityUnit, launched in 2004, available on Web, iOS, Android.
Overview
What LiveAgent does
LiveAgent is a comprehensive customer support platform that combines live chat, ticketing, call center, and social media support into one unified solution.
What people use it for
- Multichannel help desk covering email, chat, calls and social messages
- Ticketing and shared inbox for customer support teams
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about LiveAgent.
- Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
- The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
- WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
- The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
- Every published price is a discounted rate against a higher regular price
Cross-shopped
What people choose instead of LiveAgent
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- LiveAgentvsFront
Front: Where teams collaborate on customer communication
- LiveAgentvsGroove
Groove: Simple, powerful support for growing businesses
- LiveAgentvsFreshdesk
Freshdesk: Delight your customers, effortlessly
Pricing
What LiveAgent costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Small Business
$10 /mo
- Ticketing
- Live chat
- Knowledge base
- AI agents
- Automation
Medium Business
$19 /mo
- Everything in Small
- Call center
- IVR
- Reports
- SSO
Large Business
$33 /mo
- Everything in Medium
- Social channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber)
Enterprise
$46 /mo
- Everything in Large
- Dedicated account manager
- Priority support
- Custom billing
Capabilities
Features
Ticketing system
Live chat
Call center
Social media
Knowledge base
Customer portal
WordPress
Integration with WordPress
Shopify
Integration with Shopify
Magento
Integration with Magento
Slack
Integration with Slack
Zapier
Integration with Zapier
GDPR
GDPR security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does LiveAgent cost?
LiveAgent charges per agent on annual billing: Small Business at $10/agent/month, Medium at $19/agent/month, Large at $33/agent/month, and Enterprise at $46/agent/month (regular rates are $15, $29, $49, and $69 respectively). Monthly billing costs 30% more.
SourceDoes LiveAgent offer a free trial?
Yes, LiveAgent provides a 30-day free trial with no credit card required, offering full access to all features including AI agents.
SourceAre AI agents included in all LiveAgent plans?
Yes, all LiveAgent plans include free AI agents with features like chatbots, answer assistants, human handover, and autoresponders.
SourceBehind it
Who makes LiveAgent
- Company
- QualityUnit
- Based in
- Bratislava, Slovakia
Keep looking
Where to go from LiveAgent
- LiveAgent alternativesEvery product people weigh against it
- LiveAgent pricingPlans, floors and what the tiers exclude
- LiveAgent badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare LiveAgent with
- Freshdesk
- Groove
- Front
- Kustomer
- Customerly
- HelpCrunch
- Zoho Desk
- HappyFox
- Re:amaze
- HubSpot Service Hub
- SupportBee
- Chatwoot
- 8x8 Contact Center
- Alvaria
- Ameyo
- Assembled
- Balto
- BMC Helix
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Softwr does not host reviews and shows no star rating for LiveAgent, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on LiveAgent
LiveAgent alternatives
What people switch to, and what they give up
LiveAgent pricing
Every tier, and where the cost actually lands
Compare LiveAgent
Put it head to head with anything we hold
LiveAgent badge
Its rating, and an embed for your own site
Best Customer Support software alternatives
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Real-time guidance that prompts contact centre agents mid-call rather than scoring them afterwards
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Per user per month