Customer Support · head to head
Front vs LiveAgent
Front
Customer Support
Where teams collaborate on customer communication
- From
- $25/month per seat
- Rated
- -
The short version
- Only LiveAgent has a free tier, so it costs nothing to try first.
- Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
- They diverge on capability: Front covers Shared inbox, LiveAgent covers Ticketing system.
Where they differ
Only the attributes on which Front and LiveAgent actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Front
- Shared inbox
- Email collaboration
- Omnichannel messaging
- Analytics
- Workflows
- Integrations
- Salesforce
- HubSpot
Only in LiveAgent
- Ticketing system
- Live chat
- Call center
- Social media
- Knowledge base
- Customer portal
- WordPress
- Shopify
Both cover
- Slack
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Front
- Multi-team customer support across email, chat, SMS channelsnot LiveAgent
- Enterprises using AI to resolve complex multi-step customer requestsnot LiveAgent
LiveAgent
- Multichannel help desk covering email, chat, calls and social messagesnot Front
- Ticketing and shared inbox for customer support teamsnot Front
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Front
- Starter tier limited to single-channel support; omnichannel support requires Professional tier
- AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
- Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
- Advanced analytics excluded from Starter tier
LiveAgent
- Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
- The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
- WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
- The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
- Every published price is a discounted rate against a higher regular price
Pricing, plan by plan
Front
$25/month per seatNo published plan breakdown. See the Front review.
LiveAgent
Free- FreeFree
- 7-day ticket history
- 1 chat button
- 1 email account
- Small$9/month
- Unlimited ticket history
- 3 email accounts
- Customer portal
- Medium$29/month
- Call center
- 10 email accounts
- Advanced reporting
- Large$49/month
- Everything unlimited
- Senior account manager
- White glove setup
Which should you pick?
Choose Front if
- You need shared inbox.
- You work on Cloud-based SaaS.
- You also want email collaboration.
Choose LiveAgent if
- You need ticketing system.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want live chat.
Questions people ask
- Is Front or LiveAgent better?
- Neither clearly leads. Front starts at $25/month per seat and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Front or LiveAgent?
- LiveAgent has a free tier; the other does not. Paid plans start at $25/month per seat for Front and Free for LiveAgent.
- Does Front or LiveAgent run on more platforms?
- Front runs on Cloud-based SaaS. LiveAgent runs on Web, Ios, Android.
- Can I use LiveAgent for free?
- Yes. LiveAgent has a free tier, so you can try it without paying. Front starts at $25/month per seat.
- What is Front best used for?
- Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what LiveAgent is typically brought in for.
- What can Front do that LiveAgent cannot?
- Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. LiveAgent covers Ticketing system, Live chat, Call center, Social media. Both handle Slack, GDPR, Web support, Ios support.