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Customer Support · head to head

LiveAgent vs Ozonetel

LiveAgent logo

LiveAgent

Customer Support

All-in-one help desk software

From
Free
Free plan
Yes
Full reviewWebsite
Ozonetel logo

Ozonetel

Telecommunications

Indian cloud contact centre with its own carrier infrastructure and on-premise deployment options

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price; Ozonetel no pricing is published in any usable form, so seat rates, per minute charges, number rental and dialler licences are entirely opaque until a sales process is underway, which makes budget approval slow.
  • They diverge on capability: LiveAgent covers Ticketing system, Ozonetel covers Owned telecom infrastructure.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which LiveAgent and Ozonetel actually diverge.

Attributes where LiveAgent and Ozonetel differ
AttributeLiveAgentOzonetel
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, iOS, Android, Self-hosted
CategoryCustomer SupportTelecommunications
Founded2004Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Shopify

Only in Ozonetel

  • Owned telecom infrastructure
  • Predictive and preview diallers
  • IVR designer
  • CRM embedded agent desktop
  • Call recording and quality monitoring
  • On-premise and private cloud deployment
  • WhatsApp and digital channels
  • Speech analytics

What people use each for

The jobs each tool is most often brought in to do.

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Ozonetel
  • Ticketing and shared inbox for customer support teamsnot Ozonetel

Ozonetel

  • An Indian bank or insurer whose regulator requires call recordings to stay on infrastructure it controls, needing an on-premise contact centrenot LiveAgent
  • A collections or telesales operation running predictive dialling across hundreds of agentsnot LiveAgent
  • A support team that wants the agent phone bar embedded inside Salesforce or Zoho rather than a separate softphonenot LiveAgent
  • An e-commerce operation adding WhatsApp to the same queue and agent pool that handles voicenot LiveAgent

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Ozonetel

  • No pricing is published in any usable form, so seat rates, per minute charges, number rental and dialler licences are entirely opaque until a sales process is underway, which makes budget approval slow.
  • Contact centre cost in India is dominated by per minute telecom charges rather than seat licences, so a low quoted seat rate can hide the majority of the bill in usage that scales with call volume.
  • Feature depth outside voice is thinner than Genesys or Talkdesk, so an organisation prioritising digital-first omnichannel with deep workforce management will find gaps.
  • The product, support model and integration set are shaped around Indian market requirements, and organisations outside India get a smaller partner network and less mature local support.
  • On-premise deployment, one of its main selling points for regulated buyers, brings back infrastructure, upgrade and capacity planning costs that the move to cloud contact centres was meant to remove.

Pricing, plan by plan

LiveAgent

Free
  • Small Business$10/month
    • Ticketing
    • Live chat
    • Knowledge base
  • Medium Business$19/month
    • Everything in Small
    • Call center
    • IVR
  • Large Business$33/month
    • Everything in Medium
    • Social channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber)
  • Enterprise$46/month
    • Everything in Large
    • Dedicated account manager
    • Priority support

Ozonetel

On request
  • CloudAgent$undefined/month
    • No public rate card is published
    • Priced per agent seat plus telecom usage
    • Per minute call charges billed separately from seat licences

Which should you pick?

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
LiveAgent review

Choose Ozonetel if

  • You need owned telecom infrastructure.
  • You work on Web, iOS, Android, Self-hosted.
  • You also want predictive and preview diallers.
Ozonetel review

Questions people ask

Is LiveAgent or Ozonetel better?
Neither clearly leads. LiveAgent starts at Free and Ozonetel at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveAgent or Ozonetel?
LiveAgent has a free tier; the other does not. Paid plans start at Free for LiveAgent and On request for Ozonetel.
Does LiveAgent or Ozonetel run on more platforms?
LiveAgent runs on Web, Ios, Android. Ozonetel runs on Web, iOS, Android, Self-hosted.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. Ozonetel starts at On request.
What is LiveAgent best used for?
LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what Ozonetel is typically brought in for.
What can LiveAgent do that Ozonetel cannot?
LiveAgent covers Ticketing system, Live chat, Call center, Social media. Ozonetel covers Owned telecom infrastructure, Predictive and preview diallers, IVR designer, CRM embedded agent desktop.

Answered from the vendors’ own pages

LiveAgent: How much does LiveAgent cost?

LiveAgent charges per agent on annual billing: Small Business at $10/agent/month, Medium at $19/agent/month, Large at $33/agent/month, and Enterprise at $46/agent/month (regular rates are $15, $29, $49, and $69 respectively). Monthly billing costs 30% more.

Source
Ozonetel: Does Ozonetel publish prices?

No. There is no working public rate card, and seat plus usage pricing is negotiated per account.

LiveAgent: Does LiveAgent offer a free trial?

Yes, LiveAgent provides a 30-day free trial with no credit card required, offering full access to all features including AI agents.

Source
Ozonetel: Can it be deployed on-premise?

Yes. On-premise and private cloud deployments are offered, which is the main reason regulated Indian financial institutions choose it.

LiveAgent: Are AI agents included in all LiveAgent plans?

Yes, all LiveAgent plans include free AI agents with features like chatbots, answer assistants, human handover, and autoresponders.

Source
Ozonetel: What makes it different from a reseller?

Ozonetel operates its own telecom infrastructure in India rather than layering software over a third party carrier.

Ozonetel: Is voice the only channel?

No. WhatsApp and digital channels route into the same agent queues, though voice remains the strongest part of the product.

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