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Customer Support · head to head

Customerly vs LiveChat

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Customer Support

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: Customerly covers Email marketing, LiveChat covers Ticketing.

Where they differ

Only the attributes on which Customerly and LiveChat actually diverge.

Attributes where Customerly and LiveChat differ
AttributeCustomerlyLiveChat
Starting priceFree$20/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Desktop
CategoryCustomer SupportUnknown
Founded20152002

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • Segment
  • SSL

Only in LiveChat

  • Ticketing
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • Salesforce
  • HubSpot
  • PCI DSS

Both cover

  • Live chat
  • WordPress
  • Shopify
  • Zapier
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot LiveChat
  • Lead generationnot LiveChat
  • Email marketingnot LiveChat
  • Customer feedbacknot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot Customerly
  • Handling customer conversations across chat, SMS and messaging channelsnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose Customerly if

  • You need email marketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want customer surveys.
Customerly review

Choose LiveChat if

  • You need ticketing.
  • You work on Web, Ios, Android, Desktop.
  • You also want chat routing.
LiveChat review

Questions people ask

Is Customerly or LiveChat better?
Neither clearly leads. Customerly starts at Free and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or LiveChat?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $20/month for LiveChat.
Does Customerly or LiveChat run on more platforms?
Customerly runs on Web, Ios, Android. LiveChat runs on Web, Ios, Android, Desktop.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. LiveChat starts at $20/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what LiveChat is typically brought in for.
What can Customerly do that LiveChat cannot?
Customerly covers Email marketing, Customer surveys, Help center, Automation. LiveChat covers Ticketing, Chat routing, Analytics, Canned responses. Both handle Live chat, WordPress, Shopify, Zapier.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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