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Software · head to head

Customerly vs Freshdesk

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards
  • They diverge on capability: Customerly covers Live chat, Freshdesk covers Ticketing.

Where they differ

Only the attributes on which Customerly and Freshdesk actually diverge.

Attributes where Customerly and Freshdesk differ
AttributeCustomerlyFreshdesk
Starting priceFree$19/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
Founded20152010

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Video chat
  • Zapier
  • Segment
  • SSL

Only in Freshdesk

  • Ticketing
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps
  • Microsoft Teams

Both cover

  • Automation
  • Slack
  • WordPress
  • Shopify
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Freshdesk
  • Lead generationnot Freshdesk
  • Email marketingnot Freshdesk
  • Customer feedbacknot Freshdesk

Freshdesk

  • Help desk and ticketing systemnot Customerly
  • Customer support portal and knowledge basenot Customerly
  • Multi-channel support coordinationnot Customerly
  • AI-assisted support agent interactionnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Freshdesk if

  • You need ticketing.
  • You also want self-service.
Freshdesk review

Questions people ask

Is Customerly or Freshdesk better?
Neither clearly leads. Customerly starts at Free and Freshdesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Freshdesk?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $19/month for Freshdesk.
Does Customerly or Freshdesk run on more platforms?
Customerly runs on Web, Ios, Android. Freshdesk runs on Web.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Freshdesk is typically brought in for.
What can Customerly do that Freshdesk cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Freshdesk covers Ticketing, Self-service, Team collaboration, Multi-channel support. Both handle Automation, Slack, WordPress, Shopify.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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