Customer Support · head to head
Customerly vs Groove
Customerly
Customer Support
Customer service suite with live chat and automation
- From
- Free
- Rated
- -
Groove
Customer Support
Simple, powerful support for growing businesses
- From
- $12/month
- Rated
- -
The short version
- Only Customerly has a free tier, so it costs nothing to try first.
- Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
- They diverge on capability: Customerly covers Email marketing, Groove covers Shared inbox.
Where they differ
Only the attributes on which Customerly and Groove actually diverge.
| Attribute | Customerly | Groove |
|---|---|---|
| Starting price | Free | $12/month |
| Free tier | Yes | No |
| Founded | 2015 | 2011 |
Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Customerly
- Email marketing
- Customer surveys
- Help center
- Automation
- Video chat
- WordPress
- Shopify
- Segment
Only in Groove
- Shared inbox
- Knowledge base
- Automation rules
- Reporting
- Collision detection
- Salesforce
- Trello
- Jira
Both cover
- Live chat
- Slack
- Zapier
- GDPR
- SSL
- 2FA
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Customerly
- Customer supportnot Groove
- Lead generationnot Groove
- Email marketingnot Groove
- Customer feedbacknot Groove
Groove
- Shared inbox and help desk ticketing for small support teamsnot Customerly
- Handling email, chat and messaging support in one queuenot Customerly
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Customerly
- Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- Limited to 11-50 employees according to company size metrics
Groove
- Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
- A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
- A quiet month still pays the 250 ticket floor
- No mailbox limit is published
Pricing, plan by plan
Customerly
Free- FreeFree
- 2 teammates
- Live chat
- Basic surveys
- Essential$9/month
- Unlimited chat
- Help center
- Automation
- Startup$29/month
- Video chat
- Funnels
- Priority support
- Pro$79/month
- White label
- Advanced analytics
- API access
Groove
$12/month- Standard$12/month
- 1 mailbox
- Knowledge base
- Live chat
- Plus$20/month
- 5 mailboxes
- Full reporting
- Rules
- Pro$35/month
- 25 mailboxes
- Salesforce
- Enterprise SSO
Which should you pick?
Choose Customerly if
- You need email marketing.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want customer surveys.
Choose Groove if
- You need shared inbox.
- You work on Web, Ios, Android.
- You also want knowledge base.
Questions people ask
- Is Customerly or Groove better?
- Neither clearly leads. Customerly starts at Free and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Customerly or Groove?
- Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $12/month for Groove.
- Does Customerly or Groove run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- Can I use Customerly for free?
- Yes. Customerly has a free tier, so you can try it without paying. Groove starts at $12/month.
- What is Customerly best used for?
- Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Groove is typically brought in for.
- What can Customerly do that Groove cannot?
- Customerly covers Email marketing, Customer surveys, Help center, Automation. Groove covers Shared inbox, Knowledge base, Automation rules, Reporting. Both handle Live chat, Slack, Zapier, GDPR.
Answered from the vendors’ own pages
Customerly: Where is Customerly's data stored?
All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.
SourceCustomerly: What messaging channels does Customerly support?
Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.
SourceCustomerly: How much of customer support can Customerly automate?
Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.
Source