Customerlyvs
Tidio
Tidio: AI-powered customer support platform with live chat, email, and automation across channels
Customerly
Customer service suite with live chat and automation
As of 30 August 2026, Customerly is free to use. Customerly is an all-in-one customer service platform offering live chat, email marketing, customer satisfaction surveys, and automation tools to help businesse. Softwr lists it under Customer Support. Customerly is launched in 2017, available on Web, iOS, Android.
Overview
What Customerly does
Customerly is an all-in-one customer service platform offering live chat, email marketing, customer satisfaction surveys, and automation tools to help businesses build lasting relationships.
What people use it for
- Customer support
- Lead generation
- Email marketing
- Customer feedback
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Customerly.
- Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- Limited to 11-50 employees according to company size metrics
Cross-shopped
What people choose instead of Customerly
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- CustomerlyvsIntercom
Intercom: Customer communication platform with live chat, email, and customer data integration
- CustomerlyvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel customer engagement platform supporting multiple messaging channels
Pricing
What Customerly costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- 2 teammates
- Live chat
- Basic surveys
Essential
$9 /mo
- Unlimited chat
- Help center
- Automation
Startup
$29 /mo
- Video chat
- Funnels
- Priority support
Pro
$79 /mo
- White label
- Advanced analytics
- API access
Capabilities
Features
Live chat
Email marketing
Customer surveys
Help center
Automation
Video chat
Slack
Integration with Slack
WordPress
Integration with WordPress
Shopify
Integration with Shopify
Zapier
Integration with Zapier
Segment
Integration with Segment
GDPR
GDPR security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Where is Customerly's data stored?
All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.
SourceWhat messaging channels does Customerly support?
Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.
SourceHow much of customer support can Customerly automate?
Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.
SourceBehind it
Who makes Customerly
- Company
- Customerly
- Based in
- Dublin, Ireland
Keep looking
Where to go from Customerly
- Customerly alternativesEvery product people weigh against it
- Customerly pricingPlans, floors and what the tiers exclude
- Customerly badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Customerly with
- LiveAgent
- HelpCrunch
- Groove
- Dixa
- Re:amaze
- Freshdesk
- Zoho Desk
- HubSpot Service Hub
- SupportBee
- Chatwoot
- Help Scout
- Front
- 8x8 Contact Center
- Alvaria
- Ameyo
- Assembled
- Balto
- BMC Helix
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Softwr does not host reviews and shows no star rating for Customerly, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Customerly
Customerly alternatives
What people switch to, and what they give up
Customerly pricing
Every tier, and where the cost actually lands
Compare Customerly
Put it head to head with anything we hold
Customerly badge
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Best Customer Support software alternatives
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quote
Real-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
quote
Indian customer experience platform for high-volume contact centres in travel, BFSI and retail
quote
Real-time guidance that prompts contact centre agents mid-call rather than scoring them afterwards
quoteWorkforce management and AI agents for support teams that run on Zendesk, Salesforce or Intercom
Per user per month