Softwr

Customer Support · head to head

Customerly vs Tidio

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Live Chat & Chatbots

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: Customerly covers Customer surveys, Tidio covers Chatbots.

Where they differ

Only the attributes on which Customerly and Tidio actually diverge.

Attributes where Customerly and Tidio differ
AttributeCustomerlyTidio
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidCloud-based SaaS
CategoryCustomer SupportLive Chat & Chatbots
Founded20152013

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • Segment
  • 2FA

Only in Tidio

  • Chatbots
  • Visitor tracking
  • Mobile apps
  • Canned responses
  • Wix
  • BigCommerce
  • Data encryption

Both cover

  • Live chat
  • Email marketing
  • WordPress
  • Shopify
  • Zapier
  • GDPR
  • SSL
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Tidio
  • Lead generationnot Tidio
  • Email marketingnot Tidio
  • Customer feedbacknot Tidio

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Customerly
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Tidio

Free

No published plan breakdown. See the Tidio review.

Which should you pick?

Choose Customerly if

  • You need customer surveys.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want help center.
Customerly review

Choose Tidio if

  • You need chatbots.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want visitor tracking.
Tidio review

Questions people ask

Is Customerly or Tidio better?
Neither clearly leads. Customerly starts at Free and Tidio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Tidio?
Customerly starts at Free and Tidio at Free.
Does Customerly or Tidio run on more platforms?
Customerly runs on Web, Ios, Android. Tidio runs on Cloud-based SaaS.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Tidio is typically brought in for.
What can Customerly do that Tidio cannot?
Customerly covers Customer surveys, Help center, Automation, Video chat. Tidio covers Chatbots, Visitor tracking, Mobile apps, Canned responses. Both handle Live chat, Email marketing, WordPress, Shopify.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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