Customer Support · head to head
Customerly vs Zendesk Sunshine Conversations
Customerly
Customer Support
Customer service suite with live chat and automation
- From
- Free
- Rated
- -
Zendesk Sunshine Conversations
Live Chat & Chatbots
Omnichannel messaging and customer engagement platform
- From
- On request
- Rated
- -
The short version
- Only Customerly has a free tier, so it costs nothing to try first.
- Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Zendesk Sunshine Conversations cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
- They diverge on capability: Customerly covers Email marketing, Zendesk Sunshine Conversations covers SMS messaging.
Where they differ
Only the attributes on which Customerly and Zendesk Sunshine Conversations actually diverge.
| Attribute | Customerly | Zendesk Sunshine Conversations |
|---|---|---|
| Starting price | Free | On request |
| Free tier | Yes | No |
| Category | Customer Support | Live Chat & Chatbots |
Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), founded (2015).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Customerly
- Email marketing
- Customer surveys
- Help center
- Automation
- Video chat
- WordPress
- Shopify
- Zapier
Only in Zendesk Sunshine Conversations
- SMS messaging
- Facebook Messenger
- WhatsApp integration
- Salesforce
- Zendesk Support
- API
- Mobile app support
- IOS support
Both cover
- Live chat
- Slack
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Customerly
- Customer support
- Lead generation
- Email marketingnot Zendesk Sunshine Conversations
- Customer feedbacknot Zendesk Sunshine Conversations
Zendesk Sunshine Conversations
- Customer engagementnot Customerly
- Lead generation
- Customer support
- Sales automationnot Customerly
Both are used for customer support, lead generation, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Customerly
- Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- Limited to 11-50 employees according to company size metrics
Zendesk Sunshine Conversations
- Cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
- Low included monthly active users (1,000 MAU) and notifications (1,000) necessitate paid add-ons for most businesses
- Custom implementations require developer resources for webhooks and API configuration
Pricing, plan by plan
Customerly
Free- FreeFree
- 2 teammates
- Live chat
- Basic surveys
- Essential$9/month
- Unlimited chat
- Help center
- Automation
- Startup$29/month
- Video chat
- Funnels
- Priority support
- Pro$79/month
- White label
- Advanced analytics
- API access
Zendesk Sunshine Conversations
On request- Team$19/month
- Chat + messaging
- Basic features
- Limited agents
- Growth$49/month
- Omnichannel
- Advanced automation
- Routing
- Professional$99/month
- All features
- Custom workflows
- Premium support
Which should you pick?
Choose Customerly if
- You need email marketing.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want customer surveys.
Choose Zendesk Sunshine Conversations if
- You need sms messaging.
- You work on Web, iOS, Android.
- You also want facebook messenger.
Questions people ask
- Is Customerly or Zendesk Sunshine Conversations better?
- Neither clearly leads. Customerly starts at Free and Zendesk Sunshine Conversations at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Customerly or Zendesk Sunshine Conversations?
- Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for Zendesk Sunshine Conversations.
- Does Customerly or Zendesk Sunshine Conversations run on more platforms?
- Customerly runs on Web, Ios, Android. Zendesk Sunshine Conversations runs on Web, iOS, Android.
- Can I use Customerly for free?
- Yes. Customerly has a free tier, so you can try it without paying. Zendesk Sunshine Conversations starts at On request.
- What is Customerly best used for?
- Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, email marketing and customer feedback are not what Zendesk Sunshine Conversations is typically brought in for.
- What can Customerly do that Zendesk Sunshine Conversations cannot?
- Customerly covers Email marketing, Customer surveys, Help center, Automation. Zendesk Sunshine Conversations covers SMS messaging, Facebook Messenger, WhatsApp integration, Salesforce. Both handle Live chat, Slack, Web support, Android support.
Answered from the vendors’ own pages
Customerly: Where is Customerly's data stored?
All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.
SourceZendesk Sunshine Conversations: Can I buy Zendesk Sunshine Conversations standalone?
No. Sunshine Conversations is only available with Zendesk Suite Professional, Enterprise, or Enterprise Plus plans. It cannot be purchased as a standalone product.
SourceCustomerly: What messaging channels does Customerly support?
Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.
SourceZendesk Sunshine Conversations: What messaging channels does Sunshine Conversations support?
Sunshine Conversations connects 15+ messaging channels including WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, and provides a Web Widget for on-site chat.
SourceCustomerly: How much of customer support can Customerly automate?
Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.
SourceZendesk Sunshine Conversations: What are the usage limits on Zendesk Sunshine Conversations?
The base includes 1,000 Monthly Active Users and 1,000 notifications per month. Additional usage requires $50 add-ons for each 2,500 MAU pack or $50 for each 25,000 notification pack.
Source