Softwr

Customer Support · head to head

Customerly vs Zendesk Sunshine Conversations

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Zendesk Sunshine Conversations logo

Zendesk Sunshine Conversations

Live Chat

Omnichannel messaging and customer engagement platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Zendesk Sunshine Conversations cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
  • They diverge on capability: Customerly covers Email marketing, Zendesk Sunshine Conversations covers SMS messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Customerly and Zendesk Sunshine Conversations actually diverge.

Attributes where Customerly and Zendesk Sunshine Conversations differ
AttributeCustomerlyZendesk Sunshine Conversations
Starting priceFreeOn request
Free tierYesNo
CategoryCustomer SupportLive Chat

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify
  • Zapier

Only in Zendesk Sunshine Conversations

  • SMS messaging
  • Facebook Messenger
  • WhatsApp integration
  • Salesforce
  • Zendesk Support
  • API
  • Mobile app support
  • IOS support

Both cover

  • Live chat
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer support
  • Lead generation
  • Email marketingnot Zendesk Sunshine Conversations
  • Customer feedbacknot Zendesk Sunshine Conversations

Zendesk Sunshine Conversations

  • Customer engagementnot Customerly
  • Lead generation
  • Customer support
  • Sales automationnot Customerly

Both are used for customer support, lead generation, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Zendesk Sunshine Conversations

  • Cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
  • Low included monthly active users (1,000 MAU) and notifications (1,000) necessitate paid add-ons for most businesses
  • Custom implementations require developer resources for webhooks and API configuration

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Zendesk Sunshine Conversations

On request
  • Team$19/month
    • Chat + messaging
    • Basic features
    • Limited agents
  • Growth$49/month
    • Omnichannel
    • Advanced automation
    • Routing
  • Professional$99/month
    • All features
    • Custom workflows
    • Premium support

Which should you pick?

Choose Customerly if

  • You need email marketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want customer surveys.
Customerly review

Choose Zendesk Sunshine Conversations if

  • You need sms messaging.
  • You work on Web, iOS, Android.
  • You also want facebook messenger.
Zendesk Sunshine Conversations review

Questions people ask

Is Customerly or Zendesk Sunshine Conversations better?
Neither clearly leads. Customerly starts at Free and Zendesk Sunshine Conversations at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Zendesk Sunshine Conversations?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for Zendesk Sunshine Conversations.
Does Customerly or Zendesk Sunshine Conversations run on more platforms?
Customerly runs on Web, Ios, Android. Zendesk Sunshine Conversations runs on Web, iOS, Android.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Zendesk Sunshine Conversations starts at On request.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, email marketing and customer feedback are not what Zendesk Sunshine Conversations is typically brought in for.
What can Customerly do that Zendesk Sunshine Conversations cannot?
Customerly covers Email marketing, Customer surveys, Help center, Automation. Zendesk Sunshine Conversations covers SMS messaging, Facebook Messenger, WhatsApp integration, Salesforce. Both handle Live chat, Slack, Web support, Android support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Zendesk Sunshine Conversations: Can I buy Zendesk Sunshine Conversations standalone?

No. Sunshine Conversations is only available with Zendesk Suite Professional, Enterprise, or Enterprise Plus plans. It cannot be purchased as a standalone product.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Zendesk Sunshine Conversations: What messaging channels does Sunshine Conversations support?

Sunshine Conversations connects 15+ messaging channels including WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, and provides a Web Widget for on-site chat.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Zendesk Sunshine Conversations: What are the usage limits on Zendesk Sunshine Conversations?

The base includes 1,000 Monthly Active Users and 1,000 notifications per month. Additional usage requires $50 add-ons for each 2,500 MAU pack or $50 for each 25,000 notification pack.

Source
Share

Related pages

More on Customerly

More on Zendesk Sunshine Conversations

Keep looking

Other head to heads