Customer Support · head to head
Customerly vs SupportBee
Customerly
Customer Support
Customer service suite with live chat and automation
- From
- Free
- Rated
- -
SupportBee
Customer Support
Simple email ticketing for small teams
- From
- $13/month
- Rated
- -
The short version
- Only Customerly has a free tier, so it costs nothing to try first.
- Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
- They diverge on capability: Customerly covers Live chat, SupportBee covers Shared inbox.
Where they differ
Only the attributes on which Customerly and SupportBee actually diverge.
| Attribute | Customerly | SupportBee |
|---|---|---|
| Starting price | Free | $13/month |
| Pricing model | subscription | Unknown |
| Free tier | Yes | No |
| Platforms | Web, Ios, Android | Web, Mobile Browser |
| Founded | 2015 | 2010 |
Identical on both: user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Customerly
- Live chat
- Email marketing
- Customer surveys
- Help center
- Automation
- Video chat
- WordPress
- Shopify
Only in SupportBee
- Shared inbox
- Email ticketing
- Snippets
- Customer portal
- Knowledge base
- Reports
- Trello
- Asana
Both cover
- Slack
- Zapier
- SSL
- 2FA
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Customerly
- Customer supportnot SupportBee
- Lead generationnot SupportBee
- Email marketingnot SupportBee
- Customer feedbacknot SupportBee
SupportBee
- Email supportnot Customerly
- Ticket managementnot Customerly
- Team collaborationnot Customerly
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Customerly
- Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- Limited to 11-50 employees according to company size metrics
SupportBee
- Email-only ticketing, no live chat, phone support, chatbots, or AI features
- Basic reporting and analytics, lacking advanced dashboards and customizable metrics
- No SLA management capabilities
- Limited workflow customization compared to enterprise platforms
- No dedicated mobile app (web interface only)
- Confusing navigation and UI issues reported by some users
- Cannot select and snooze multiple emails at once
- Occasional performance delays
Pricing, plan by plan
Customerly
Free- FreeFree
- 2 teammates
- Live chat
- Basic surveys
- Essential$9/month
- Unlimited chat
- Help center
- Automation
- Startup$29/month
- Video chat
- Funnels
- Priority support
- Pro$79/month
- White label
- Advanced analytics
- API access
SupportBee
$13/month- Startup$13/month
- Unlimited tickets and inboxes
- Team inbox with ticket assignment
- Knowledge base integration (KBee)
- Enterprise$17/month
- All Startup features
- Advanced integrations
- Custom roles and permissions
Which should you pick?
Choose Customerly if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want email marketing.
Choose SupportBee if
- You need shared inbox.
- You work on Web, Mobile Browser.
- You also want email ticketing.
Questions people ask
- Is Customerly or SupportBee better?
- Neither clearly leads. Customerly starts at Free and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Customerly or SupportBee?
- Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $13/month for SupportBee.
- Does Customerly or SupportBee run on more platforms?
- Customerly runs on Web, Ios, Android. SupportBee runs on Web, Mobile Browser.
- Can I use Customerly for free?
- Yes. Customerly has a free tier, so you can try it without paying. SupportBee starts at $13/month.
- What is Customerly best used for?
- Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what SupportBee is typically brought in for.
- What can Customerly do that SupportBee cannot?
- Customerly covers Live chat, Email marketing, Customer surveys, Help center. SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Both handle Slack, Zapier, SSL, 2FA.
Answered from the vendors’ own pages
Customerly: Where is Customerly's data stored?
All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.
SourceSupportBee: How much does SupportBee cost?
SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.
SourceCustomerly: What messaging channels does Customerly support?
Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.
SourceSupportBee: Does SupportBee offer live chat or phone support?
No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.
SourceCustomerly: How much of customer support can Customerly automate?
Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.
SourceSupportBee: What platforms can SupportBee run on?
SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.
SourceSupportBee: Does SupportBee integrate with Slack?
Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.
Source