Customer Support · pricing
Customerly pricing
Customerly publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- Free
- Model
- Subscription
- Tiers
- 4
- Free tier
- Yes
Customerly plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Free | Free | 3 | Entry tier |
| Essential | $9/month | 3 | +$9/month, 3 more features |
| Startup | $29/month | 3 | +$20/month, 3 more features |
| Pro | $79/month | 3 | +$50/month, 3 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Free
FreeThe entry tier. It covers 2 teammates, live chat, basic surveys.
Essential
$9/monthOver Free, this tier adds:
- Unlimited chat
- Help center
- Automation
Startup
$29/monthOver Essential, this tier adds:
- Video chat
- Funnels
- Priority support
Pro
$79/monthOver Startup, this tier adds:
- White label
- Advanced analytics
- API access
Where Customerly stops being free
Free, Free
- 2 teammates
- Live chat
- Basic surveys
Essential, $9/month
The first thing you pay for:
- Unlimited chat
- Help center
- Automation
What the product covers
The full Customerly feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Live chat
- Email marketing
- Customer surveys
- Help center
- Automation
- Video chat
Integrations
- Slack
- WordPress
- Shopify
- Zapier
- Segment
Security
- GDPR
- SSL
- 2FA
Platform
- Web support
- Ios support
- Android support
People bring Customerly in for customer support, lead generation, email marketing, customer feedback. If that is not the job you are buying for, the alternatives to Customerly are worth a look before you commit to a tier.
How that compares in Customer Support
Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Customerly (this page) | Free | subscription | - | |
| Dixa | $39/month | subscription | - | vs Customerly |
| Amazon Connect | Free | usage-based | - | vs Customerly |
| Freshservice | $19/month | subscription | - | vs Customerly |
| DelightChat | $29/month | - | - | vs Customerly |
| Chatwoot | Free, then $19/month | - | - | vs Customerly |
| BMC Helix | On request | quote | - | vs Customerly |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Customerly badges page.
Before you pay for Customerly
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between Free and $79/month, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Customerly runs on web, ios, android, and is published by Customerly of Dublin, Ireland. The full record is on the Customerly review, and the rest of the category is under best customer support tools.
Customerly pricing questions
- How much does Customerly cost?
- Customerly publishes 4 tiers, from Free for Free up to $79/month for Pro. The entry tier costs nothing.
- Does Customerly have a free plan?
- Yes. The Free tier costs nothing and covers 2 teammates, live chat, basic surveys. Paying starts at $9/month for Essential.
- What is the difference between Free and Essential on Customerly?
- Essential costs $9/month against Free, and adds unlimited chat, help center, automation.
- Is the Pro plan on Customerly worth it?
- That depends entirely on whether you need what it adds, which on the published record is white label, advanced analytics, api access. It costs $79/month against $9/month for Essential. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Which customer support tools can I use without paying?
- 2 of the 7 customer support tools listed alongside Customerly have a free tier: Amazon Connect, Chatwoot.
- What am I actually paying for with Customerly?
- The record lists 17 features across 4 areas: core, integrations, security, platform. In practice it is brought in for customer support, lead generation, email marketing.
- Does Customerly charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Customerly prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Customerly against before paying?
- The closest customer support tools in this directory are Dixa, Amazon Connect, Freshservice, DelightChat. Each has a side-by-side comparison with Customerly covering price, platforms and features.