Softwr

Live Chat & Chatbots · head to head

Crisp vs Customerly

Crisp logo

Crisp

Live Chat & Chatbots

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Crisp covers Shared inbox, Customerly covers Email marketing.

Where they differ

Only the attributes on which Crisp and Customerly actually diverge.

Attributes where Crisp and Customerly differ
AttributeCrispCustomerly
Pricing modelfreemiumsubscription
PlatformsCloud-based SaaSWeb, Ios, Android
CategoryLive Chat & ChatbotsCustomer Support

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Desktop support

Only in Customerly

  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat

Both cover

  • Live chat
  • Slack
  • WordPress
  • Shopify
  • Zapier
  • Segment
  • GDPR
  • SSL
  • 2FA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Customerly
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Customerly

Customerly

  • Customer supportnot Crisp
  • Lead generationnot Crisp
  • Email marketingnot Crisp
  • Customer feedbacknot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Crisp if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Crisp review

Choose Customerly if

  • You need email marketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want customer surveys.
Customerly review

Questions people ask

Is Crisp or Customerly better?
Neither clearly leads. Crisp starts at Free and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Customerly?
Crisp starts at Free and Customerly at Free.
Does Crisp or Customerly run on more platforms?
Crisp runs on Cloud-based SaaS. Customerly runs on Web, Ios, Android.
Can I use Crisp for free?
Both have a free tier, so you can try either at no cost before committing.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what Customerly is typically brought in for.
What can Crisp do that Customerly cannot?
Crisp covers Shared inbox, Chatbots, Knowledge base, Video calls. Customerly covers Email marketing, Customer surveys, Help center, Automation. Both handle Live chat, Slack, WordPress, Shopify.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Crisp

More on Customerly

Keep looking

Other head to heads