Customer Support · head to head
Customerly vs Dixa
Customerly
Customer Support
Customer service suite with live chat and automation
- From
- Free
- Rated
- -
The short version
- Only Customerly has a free tier, so it costs nothing to try first.
- Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks
- They diverge on capability: Customerly covers Email marketing, Dixa covers Unified inbox.
Where they differ
Only the attributes on which Customerly and Dixa actually diverge.
| Attribute | Customerly | Dixa |
|---|---|---|
| Starting price | Free | $39/month |
| Free tier | Yes | No |
Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support), founded (2015).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Customerly
- Email marketing
- Customer surveys
- Help center
- Automation
- Video chat
- Slack
- WordPress
- Zapier
Only in Dixa
- Unified inbox
- Smart routing
- Native phone
- Real-time analytics
- Agent workspace
- Salesforce
- HubSpot
- Zendesk
Both cover
- Live chat
- Shopify
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Customerly
- Customer supportnot Dixa
- Lead generationnot Dixa
- Email marketingnot Dixa
- Customer feedbacknot Dixa
Dixa
- Omnichannel customer service across phone, email, chat and socialnot Customerly
- Routing conversations to agents by skill and customer datanot Customerly
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Customerly
- Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- Limited to 11-50 employees according to company size metrics
Dixa
- Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
- The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
- Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
- SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
- There is no self serve trial, and the vendor states every rollout is guided
- Quality assurance and the AI co pilot are paid add ons on every tier
Pricing, plan by plan
Customerly
Free- FreeFree
- 2 teammates
- Live chat
- Basic surveys
- Essential$9/month
- Unlimited chat
- Help center
- Automation
- Startup$29/month
- Video chat
- Funnels
- Priority support
- Pro$79/month
- White label
- Advanced analytics
- API access
Dixa
$39/month- Essential$39/month
- 3 channels
- Basic routing
- Agent workspace
- Growth$89/month
- All channels
- Advanced routing
- IVR
- Ultimate$139/month
- Everything in Growth
- Workforce management
- Quality assurance
Which should you pick?
Choose Customerly if
- You need email marketing.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want customer surveys.
Choose Dixa if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want smart routing.
Questions people ask
- Is Customerly or Dixa better?
- Neither clearly leads. Customerly starts at Free and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Customerly or Dixa?
- Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $39/month for Dixa.
- Does Customerly or Dixa run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- Can I use Customerly for free?
- Yes. Customerly has a free tier, so you can try it without paying. Dixa starts at $39/month.
- What is Customerly best used for?
- Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Dixa is typically brought in for.
- What can Customerly do that Dixa cannot?
- Customerly covers Email marketing, Customer surveys, Help center, Automation. Dixa covers Unified inbox, Smart routing, Native phone, Real-time analytics. Both handle Live chat, Shopify, GDPR, Web support.
Answered from the vendors’ own pages
Customerly: Where is Customerly's data stored?
All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.
SourceCustomerly: What messaging channels does Customerly support?
Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.
SourceCustomerly: How much of customer support can Customerly automate?
Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.
Source