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Crisp vs Oracle Digital Assistant

Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Oracle Digital Assistant logo

Oracle Digital Assistant

Live Chat

Enterprise conversational AI powered by Oracle Cloud

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier limited to 2 seats and 100 customer profiles; Oracle Digital Assistant high cost relative to competing platforms
  • They diverge on capability: Crisp covers Live chat, Oracle Digital Assistant covers Conversational AI.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Crisp and Oracle Digital Assistant actually diverge.

Attributes where Crisp and Oracle Digital Assistant differ
AttributeCrispOracle Digital Assistant
Starting priceFreeOn request
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsCloud-based SaaSWeb, iOS, Android
Founded20151977

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • WordPress

Only in Oracle Digital Assistant

  • Conversational AI
  • NLU capabilities
  • Oracle integration
  • Analytics dashboard
  • Oracle Cloud
  • SAP
  • Salesforce
  • API

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Customer service and support automationnot Oracle Digital Assistant
  • Chat and omnichannel messagingnot Oracle Digital Assistant
  • Chatbot and AI conversation managementnot Oracle Digital Assistant
  • Customer profile and ticket managementnot Oracle Digital Assistant
  • Team collaboration on customer communicationnot Oracle Digital Assistant

Oracle Digital Assistant

  • Customer engagementnot Crisp
  • Lead generationnot Crisp
  • Customer supportnot Crisp
  • Sales automationnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

Oracle Digital Assistant

  • High cost relative to competing platforms
  • Limited practical language support despite claiming 100+ languages
  • Poor documentation makes onboarding difficult for new users
  • Visual designer has low entity count limits requiring workarounds

Pricing, plan by plan

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

Oracle Digital Assistant

On request

No published plan breakdown. See the Oracle Digital Assistant review.

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose Oracle Digital Assistant if

  • You need conversational ai.
  • You work on Web, iOS, Android.
  • You also want nlu capabilities.
Oracle Digital Assistant review

Questions people ask

Is Crisp or Oracle Digital Assistant better?
Neither clearly leads. Crisp starts at Free and Oracle Digital Assistant at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Oracle Digital Assistant?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and On request for Oracle Digital Assistant.
Does Crisp or Oracle Digital Assistant run on more platforms?
Crisp runs on Cloud-based SaaS. Oracle Digital Assistant runs on Web, iOS, Android.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Oracle Digital Assistant starts at On request.
What is Crisp best used for?
Crisp is most often used for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management, customer profile and ticket management. Of those, customer service and support automation and chat and omnichannel messaging are not what Oracle Digital Assistant is typically brought in for.
What can Crisp do that Oracle Digital Assistant cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Oracle Digital Assistant covers Conversational AI, NLU capabilities, Oracle integration, Analytics dashboard. Both handle Web support.

Answered from the vendors’ own pages

Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
Oracle Digital Assistant: Does Oracle Digital Assistant support voice interactions?

Yes. The platform supports voice commands with custom business-specific vocabulary and naturally expressive interactions via Speech Recognition in iOS, Android, and Web SDKs.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
Oracle Digital Assistant: Can I integrate it with non-Oracle systems?

Yes. Oracle Digital Assistant includes 500+ pre-built connectors and open REST/WebSocket APIs for custom integration with legacy and modern systems beyond Oracle products.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
Oracle Digital Assistant: What channels does it support?

The platform supports Microsoft Teams, Slack, Twilio, iOS and Android mobile apps, and web applications through custom Webhook channels.

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
Oracle Digital Assistant: How many languages are supported?

Oracle Digital Assistant supports 100+ languages with advanced NLU capabilities for accurate intent recognition, though some users report limited practical support for non-major languages.

Source
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