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Software · head to head

Freshchat vs LivePerson

Freshchat logo

Freshchat

Software

Modern messaging for customer engagement

From
Free
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Freshchat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting; LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Freshchat covers Chatbots, LivePerson covers Conversational AI.

Where they differ

Only the attributes on which Freshchat and LivePerson actually diverge.

Attributes where Freshchat and LivePerson differ
AttributeFreshchatLivePerson
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Mobile app, IOS, Android, Messaging apps
Founded20101995

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshchat

  • Chatbots
  • Campaigns
  • WhatsApp
  • Instagram
  • Apple Business Chat
  • Freshdesk
  • Freshsales
  • Shopify

Only in LivePerson

  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Webhooks
  • Mobile app support
  • IOS support
  • Messaging apps support

Both cover

  • Live chat
  • Slack
  • Zendesk
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshchat

  • Live chat on a website or in an appnot LivePerson
  • Shared inbox across chat, email and social messengersnot LivePerson
  • Chatbot deflection before a conversation reaches an agentnot LivePerson
  • Routing conversations by skill or language on the higher tiersnot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Freshchat
  • Routing customer conversations between bots and human agentsnot Freshchat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshchat

  • The free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • Reporting and social channels need Growth at $19 per agent per month billed annually
  • Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
  • Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
  • Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Freshchat

Free
  • FreeFree
    • 100 contacts
    • Chatbot
    • Inbox views
  • Growth$19/month
    • 2000 contacts
    • WhatsApp
    • Instagram
  • Pro$49/month
    • 5000 contacts
    • Auto-resolve
    • Advanced routing
  • Enterprise$79/month
    • Unlimited contacts
    • Custom bots
    • User authentication

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Freshchat if

  • You need chatbots.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want campaigns.
Freshchat review

Choose LivePerson if

  • You need conversational ai.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Questions people ask

Is Freshchat or LivePerson better?
Neither clearly leads. Freshchat starts at Free and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshchat or LivePerson?
Freshchat has a free tier; the other does not. Paid plans start at Free for Freshchat and On request for LivePerson.
Does Freshchat or LivePerson run on more platforms?
Freshchat runs on Web, Ios, Android. LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
Can I use Freshchat for free?
Yes. Freshchat has a free tier, so you can try it without paying. LivePerson starts at On request.
What is Freshchat best used for?
Freshchat is most often used for live chat on a website or in an app, shared inbox across chat, email and social messengers, chatbot deflection before a conversation reaches an agent, routing conversations by skill or language on the higher tiers. Of those, live chat on a website or in an app and shared inbox across chat, email and social messengers are not what LivePerson is typically brought in for.
What can Freshchat do that LivePerson cannot?
Freshchat covers Chatbots, Campaigns, WhatsApp, Instagram. LivePerson covers Conversational AI, Mobile messaging, Intent detection, Salesforce. Both handle Live chat, Slack, Zendesk, Web support.
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Related pages

More on Freshchat

More on LivePerson

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