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Crisp vs Front

Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier limited to 2 seats and 100 customer profiles; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: Crisp covers Live chat, Front covers Email collaboration.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Crisp and Front actually diverge.

Attributes where Crisp and Front differ
AttributeCrispFront
Starting priceFree$25/month
Pricing modelfreemiumsubscription
Free tierYesNo
CategoryLive ChatCustomer Support
Founded20152013

Identical on both: platforms (Cloud-based SaaS), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • WordPress
  • Shopify
  • Zapier

Only in Front

  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot
  • Asana

Both cover

  • Shared inbox
  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Customer service and support automationnot Front
  • Chat and omnichannel messagingnot Front
  • Chatbot and AI conversation managementnot Front
  • Customer profile and ticket managementnot Front
  • Team collaboration on customer communicationnot Front

Front

  • Omnichannel customer supportnot Crisp
  • AI-powered helpdesk automationnot Crisp
  • Team collaboration on support ticketsnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

Front

$25/month
  • Starter$25/month
    • Up to 10 seats
    • Shared inbox and ticketing
    • AI Topics and up to 10 automation rules
  • Professional$65/month
    • Up to 50 seats
    • Omnichannel support (email, SMS, social)
    • Macros and up to 20 automation rules
  • Enterprise$105/month
    • Unlimited seats
    • Smart rules and unlimited macros
    • Multi-language knowledge base

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Crisp review

Choose Front if

  • You need email collaboration.
  • You work on Cloud-based SaaS.
  • You also want omnichannel messaging.
Front review

Questions people ask

Is Crisp or Front better?
Neither clearly leads. Crisp starts at Free and Front at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Front?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and $25/month for Front.
Does Crisp or Front run on more platforms?
Both run on Cloud-based SaaS, so platform support will not decide this one for you.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Front starts at $25/month.
What is Crisp best used for?
Crisp is most often used for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management, customer profile and ticket management. Of those, customer service and support automation and chat and omnichannel messaging are not what Front is typically brought in for.
What can Crisp do that Front cannot?
Crisp covers Live chat, Chatbots, Knowledge base, Video calls. Front covers Email collaboration, Omnichannel messaging, Analytics, Workflows. Both handle Shared inbox, Slack, GDPR, Web support.

Answered from the vendors’ own pages

Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
Front: How much does Front's Starter plan cost per seat?

Starter plan is $25 per seat per month for up to 10 seats, with 14-day free trial and no credit card required.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
Front: Does Enterprise include AI features?

Yes, Enterprise at $105 per seat per month includes AI Copilot, Smart QA, and Smart CSAT at no additional cost.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
Front: What is the seat limit for Professional?

Professional plan supports up to 50 seats at $65 per seat per month.

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
Front: Are there additional AI add-ons available?

Yes, Autopilot starts at $0.05 per conversation; Copilot, Smart QA, and other AI features range from $10-$20 per seat per month on lower tiers.

Source
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