Customer Support · head to head
Ameyo vs Crisp
Ameyo
Customer Support
Omnichannel contact centre software available on-premise, cloud or hybrid
- From
- On request
- Free plan
- No
Crisp
Live Chat
Customer messaging platform for startups and SMBs
- From
- Free
- Free plan
- Yes
The short version
- Only Crisp has a free tier, so it costs nothing to try first.
- Each has a real cost: Ameyo no pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.; Crisp free tier limited to 2 seats and 100 customer profiles
- They diverge on capability: Ameyo covers Predictive and progressive dialling, Crisp covers Live chat.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Ameyo and Crisp actually diverge.
Identical on both: user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Ameyo
- Predictive and progressive dialling
- Omnichannel routing
- On-premise deployment
- Omnichannel helpdesk
- Quality monitoring
- Ameyo XTRM
- Compliance controls
- Supervisor analytics
Only in Crisp
- Live chat
- Shared inbox
- Chatbots
- Knowledge base
- Video calls
- CRM
- Slack
- WordPress
What people use each for
The jobs each tool is most often brought in to do.
Ameyo
- An Indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure.not Crisp
- A collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide.not Crisp
- A BPO serving Indian and Middle Eastern clients needs one platform that can be deployed on-premise for one client and in the cloud for another without retraining supervisors.not Crisp
- An organisation wants voice, WhatsApp and email handled on a single agent desktop in a market where WhatsApp is the dominant customer channel.not Crisp
Crisp
- Customer service and support automationnot Ameyo
- Chat and omnichannel messagingnot Ameyo
- Chatbot and AI conversation managementnot Ameyo
- Customer profile and ticket managementnot Ameyo
- Team collaboration on customer communicationnot Ameyo
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Ameyo
- No pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.
- On-premise deployment means you also buy servers, telephony connectivity, professional services and ongoing administration, and the licence is often the smaller half of the true cost.
- The Exotel acquisition has moved investment towards the newer XTRM cloud line, which creates a real question about how long the classic on-premise product will receive substantial development.
- It is engineered around large agent counts in low-cost labour markets, so a twenty-seat Western operation gets an interface and an implementation process designed for a very different scale.
- Self-service is limited: unlike Talkdesk or Five9 there is no meaningful way to trial, configure and launch without vendor involvement, so time to first call is measured in weeks rather than days.
Crisp
- Free tier limited to 2 seats and 100 customer profiles
- Additional agents cost $10/month per seat beyond included seats
- Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
- Enterprise pricing requires contacting sales
Pricing, plan by plan
Ameyo
On request- Ameyo Cloud Contact Centre$undefined/year
- Voice, omnichannel routing and dialler
- Per agent licensing
- No published rate card
- Ameyo On-Premise$undefined/year
- Installed on customer infrastructure
- Perpetual or subscription licensing
- Professional services and hardware costed separately
- Ameyo XTRM by Exotel$undefined/year
- CCaaS line with conversational AI
- Quoted on application
Crisp
Free- FreeFree
- 2 seats
- Website chat widget
- Shared inbox
- Mini$45/month
- 4 seats
- ~$5 AI credits (around 90 automated conversations)
- Shared email inbox
- Essentials$95/month
- 10 seats
- ~$25 AI credits (around 450 automated conversations)
- Omnichannel inbox
- Plus$295/month
- 20+ seats
- ~$75 AI credits (around 1,350 automated conversations)
- Unlimited task automations
Which should you pick?
Choose Ameyo if
- You need predictive and progressive dialling.
- You work on Web, On-premise, Private cloud, iOS, Android.
- You also want omnichannel routing.
Choose Crisp if
- You need live chat.
- You want to start without paying.
- You work on Cloud-based SaaS.
- You also want shared inbox.
Questions people ask
- Is Ameyo or Crisp better?
- Neither clearly leads. Ameyo starts at On request and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Ameyo or Crisp?
- Crisp has a free tier; the other does not. Paid plans start at On request for Ameyo and Free for Crisp.
- Does Ameyo or Crisp run on more platforms?
- Ameyo runs on Web, On-premise, Private cloud, iOS, Android. Crisp runs on Cloud-based SaaS.
- Can I use Crisp for free?
- Yes. Crisp has a free tier, so you can try it without paying. Ameyo starts at On request.
- What is Ameyo best used for?
- Ameyo is most often used for an indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure., a collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide., a bpo serving indian and middle eastern clients needs one platform that can be deployed on-premise for one client and in the cloud for another without retraining supervisors., an organisation wants voice, whatsapp and email handled on a single agent desktop in a market where whatsapp is the dominant customer channel.. Of those, an indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure. and a collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide. are not what Crisp is typically brought in for.
- What can Ameyo do that Crisp cannot?
- Ameyo covers Predictive and progressive dialling, Omnichannel routing, On-premise deployment, Omnichannel helpdesk. Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base.
Answered from the vendors’ own pages
Ameyo: Is Ameyo still a separate product after the Exotel acquisition?
Yes. It is branded Ameyo by Exotel and keeps its own website, product line and roadmap. It has not been folded into the Exotel product.
Crisp: How much does Crisp cost?
Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).
SourceAmeyo: Can I still deploy Ameyo on-premise?
Yes, and it is one of the few remaining contact centre platforms offering a genuine on-premise install alongside cloud and hybrid.
Crisp: Is there a free version of Crisp?
Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.
SourceAmeyo: What does Ameyo cost?
It is quote-only. Nothing is published for cloud or on-premise, and on-premise adds infrastructure and professional services on top of licensing.
Crisp: What are AI credits in Crisp?
AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).
SourceAmeyo: Where is it sold?
Primarily India and Southeast Asia, with customers in the Middle East and Africa. It is not a mainstream choice in Europe or North America.
Crisp: Does Crisp charge per additional agent?
Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.
SourceRelated pages
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