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Software · head to head

Crisp vs SupportBee

Crisp logo

Crisp

Software

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
SupportBee logo

SupportBee

Software

Simple email ticketing for small teams

From
$13/month
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
  • They diverge on capability: Crisp covers Live chat, SupportBee covers Email ticketing.

Where they differ

Only the attributes on which Crisp and SupportBee actually diverge.

Attributes where Crisp and SupportBee differ
AttributeCrispSupportBee
Starting priceFree$13/month
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsCloud-based SaaSWeb, Mobile Browser
Founded20152010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Chatbots
  • Video calls
  • CRM
  • WordPress
  • Shopify
  • Segment
  • GDPR

Only in SupportBee

  • Email ticketing
  • Snippets
  • Customer portal
  • Reports
  • Trello
  • Asana
  • Pipedrive
  • Data encryption

Both cover

  • Shared inbox
  • Knowledge base
  • Slack
  • Zapier
  • SSL
  • 2FA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot SupportBee
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot SupportBee

SupportBee

  • Email supportnot Crisp
  • Ticket managementnot Crisp
  • Team collaborationnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Crisp review

Choose SupportBee if

  • You need email ticketing.
  • You work on Web, Mobile Browser.
  • You also want snippets.
SupportBee review

Questions people ask

Is Crisp or SupportBee better?
Neither clearly leads. Crisp starts at Free and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or SupportBee?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and $13/month for SupportBee.
Does Crisp or SupportBee run on more platforms?
Crisp runs on Cloud-based SaaS. SupportBee runs on Web, Mobile Browser.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. SupportBee starts at $13/month.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what SupportBee is typically brought in for.
What can Crisp do that SupportBee cannot?
Crisp covers Live chat, Chatbots, Video calls, CRM. SupportBee covers Email ticketing, Snippets, Customer portal, Reports. Both handle Shared inbox, Knowledge base, Slack, Zapier.

Answered from the vendors’ own pages

SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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Related pages

More on Crisp

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