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Crisp vs SupportBee

Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier limited to 2 seats and 100 customer profiles; SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
  • They diverge on capability: Crisp covers Live chat, SupportBee covers Email ticketing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Crisp and SupportBee actually diverge.

Attributes where Crisp and SupportBee differ
AttributeCrispSupportBee
Starting priceFree$13/month
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsCloud-based SaaSWeb, Mobile Browser
CategoryLive ChatCustomer Support
Founded20152010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Chatbots
  • Video calls
  • CRM
  • WordPress
  • Shopify
  • Segment
  • GDPR

Only in SupportBee

  • Email ticketing
  • Snippets
  • Customer portal
  • Reports
  • Trello
  • Asana
  • Pipedrive
  • Data encryption

Both cover

  • Shared inbox
  • Knowledge base
  • Slack
  • Zapier
  • SSL
  • 2FA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Customer service and support automationnot SupportBee
  • Chat and omnichannel messagingnot SupportBee
  • Chatbot and AI conversation managementnot SupportBee
  • Customer profile and ticket managementnot SupportBee
  • Team collaboration on customer communicationnot SupportBee

SupportBee

  • Email supportnot Crisp
  • Ticket managementnot Crisp
  • Team collaborationnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Crisp review

Choose SupportBee if

  • You need email ticketing.
  • You work on Web, Mobile Browser.
  • You also want snippets.
SupportBee review

Questions people ask

Is Crisp or SupportBee better?
Neither clearly leads. Crisp starts at Free and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or SupportBee?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and $13/month for SupportBee.
Does Crisp or SupportBee run on more platforms?
Crisp runs on Cloud-based SaaS. SupportBee runs on Web, Mobile Browser.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. SupportBee starts at $13/month.
What is Crisp best used for?
Crisp is most often used for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management, customer profile and ticket management. Of those, customer service and support automation and chat and omnichannel messaging are not what SupportBee is typically brought in for.
What can Crisp do that SupportBee cannot?
Crisp covers Live chat, Chatbots, Video calls, CRM. SupportBee covers Email ticketing, Snippets, Customer portal, Reports. Both handle Shared inbox, Knowledge base, Slack, Zapier.

Answered from the vendors’ own pages

Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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