Softwr

Live Chat · head to head

Crisp vs HubSpot Service Hub

Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
HubSpot Service Hub logo

HubSpot Service Hub

Customer Support

Customer service software for scaling companies

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Crisp free tier limited to 2 seats and 100 customer profiles; HubSpot Service Hub the free tier is capped at 2 users
  • They diverge on capability: Crisp covers Shared inbox, HubSpot Service Hub covers Ticketing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Crisp and HubSpot Service Hub actually diverge.

Attributes where Crisp and HubSpot Service Hub differ
AttributeCrispHubSpot Service Hub
Pricing modelfreemiumsubscription
PlatformsCloud-based SaaSWeb, Ios, Android
CategoryLive ChatCustomer Support
Founded20152006

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Shared inbox
  • Chatbots
  • Video calls
  • CRM
  • WordPress
  • Shopify
  • Zapier
  • Segment

Only in HubSpot Service Hub

  • Ticketing
  • Customer feedback
  • Conversational bots
  • Reporting
  • HubSpot CRM
  • Zoom
  • Microsoft Teams
  • Salesforce

Both cover

  • Live chat
  • Knowledge base
  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Customer service and support automationnot HubSpot Service Hub
  • Chat and omnichannel messagingnot HubSpot Service Hub
  • Chatbot and AI conversation managementnot HubSpot Service Hub
  • Customer profile and ticket managementnot HubSpot Service Hub
  • Team collaboration on customer communicationnot HubSpot Service Hub

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot Crisp
  • Knowledge base and customer self-servicenot Crisp
  • Live chat and chatbots on a websitenot Crisp
  • Customer feedback surveys and CSATnot Crisp
  • Support reporting tied into the HubSpot CRMnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

Pricing, plan by plan

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

HubSpot Service Hub

Free
  • FreeFree
    • Contact management
    • Ticketing
    • Team email
  • Starter$10/month
    • Simple ticket automation
    • Multiple ticket pipelines
    • Live chat
  • Professional$100/month
    • Help desk workspace
    • Customer success workspace
    • Customer agent
  • Enterprise$150/month
    • Skill-based routing
    • Conditional SLAs
    • Customer journey analytics

Which should you pick?

Choose Crisp if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Crisp review

Choose HubSpot Service Hub if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want customer feedback.
HubSpot Service Hub review

Questions people ask

Is Crisp or HubSpot Service Hub better?
Neither clearly leads. Crisp starts at Free and HubSpot Service Hub at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or HubSpot Service Hub?
Crisp starts at Free and HubSpot Service Hub at Free.
Does Crisp or HubSpot Service Hub run on more platforms?
Crisp runs on Cloud-based SaaS. HubSpot Service Hub runs on Web, Ios, Android.
Can I use Crisp for free?
Both have a free tier, so you can try either at no cost before committing.
What is Crisp best used for?
Crisp is most often used for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management, customer profile and ticket management. Of those, customer service and support automation and chat and omnichannel messaging are not what HubSpot Service Hub is typically brought in for.
What can Crisp do that HubSpot Service Hub cannot?
Crisp covers Shared inbox, Chatbots, Video calls, CRM. HubSpot Service Hub covers Ticketing, Customer feedback, Conversational bots, Reporting. Both handle Live chat, Knowledge base, Slack, GDPR.

Answered from the vendors’ own pages

Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
HubSpot Service Hub: How much does HubSpot Service Hub cost per user?

Free plan at $0/month. Starter at $10/month per seat (new customers; regular $20/month), Professional at $100/month per seat, Enterprise at $150/month per seat.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
HubSpot Service Hub: What is the free trial length for HubSpot Service Hub?

A 14-day free trial is available for evaluating Service Hub functionality before commitment to a paid plan.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
HubSpot Service Hub: Does HubSpot Service Hub have a free permanent plan?

Yes, the free plan includes contact management, ticketing, and team email features at $0/month with no credit card required.

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
Share

Related pages

More on Crisp

More on HubSpot Service Hub

Keep looking

Other head to heads