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Software · head to head

Crisp vs Groove

Crisp logo

Crisp

Software

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: Crisp covers Chatbots, Groove covers Automation rules.

Where they differ

Only the attributes on which Crisp and Groove actually diverge.

Attributes where Crisp and Groove differ
AttributeCrispGroove
Starting priceFree$12/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSWeb, Ios, Android
Founded20152011

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Chatbots
  • Video calls
  • CRM
  • WordPress
  • Shopify
  • Segment
  • Desktop support

Only in Groove

  • Automation rules
  • Reporting
  • Collision detection
  • Salesforce
  • Trello
  • Jira

Both cover

  • Live chat
  • Shared inbox
  • Knowledge base
  • Slack
  • Zapier
  • GDPR
  • SSL
  • 2FA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Groove
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Crisp
  • Handling email, chat and messaging support in one queuenot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Crisp if

  • You need chatbots.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want video calls.
Crisp review

Choose Groove if

  • You need automation rules.
  • You work on Web, Ios, Android.
  • You also want reporting.
Groove review

Questions people ask

Is Crisp or Groove better?
Neither clearly leads. Crisp starts at Free and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Groove?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and $12/month for Groove.
Does Crisp or Groove run on more platforms?
Crisp runs on Cloud-based SaaS. Groove runs on Web, Ios, Android.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what Groove is typically brought in for.
What can Crisp do that Groove cannot?
Crisp covers Chatbots, Video calls, CRM, WordPress. Groove covers Automation rules, Reporting, Collision detection, Salesforce. Both handle Live chat, Shared inbox, Knowledge base, Slack.
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Related pages

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