Live Chat & Chatbots · head to head
Crisp vs Comm100
Crisp
Live Chat & Chatbots
Customer messaging platform for startups and SMBs
- From
- Free
- Rated
- -
Comm100
Live Chat & Chatbots
Enterprise omnichannel customer engagement
- From
- $29/month
- Rated
- -
The short version
- Only Crisp has a free tier, so it costs nothing to try first.
- Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- They diverge on capability: Crisp covers Shared inbox, Comm100 covers Ticketing.
Where they differ
Only the attributes on which Crisp and Comm100 actually diverge.
Identical on both: user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Crisp
- Shared inbox
- Video calls
- CRM
- Slack
- WordPress
- Shopify
- Zapier
- Segment
Only in Comm100
- Ticketing
- Audio/video chat
- Social messaging
- Salesforce
- Zendesk
- Microsoft Dynamics
- SAP
- Oracle
Both cover
- Live chat
- Chatbots
- Knowledge base
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Crisp
- Growing startups needing affordable all-in-one customer support with AI automationnot Comm100
- Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Comm100
Comm100
- Live chat and messaging support with agent routingnot Crisp
- Running chat campaigns and AI assisted support on a websitenot Crisp
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Crisp
- Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
- Free tier customer profile limit of 100; higher limits require upgrade
- Omnichannel support and workflow automation excluded from Free and Mini tiers
- White labelling only available in Plus tier ($295+/month)
Comm100
- Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- The Startup plan at $39 per agent per month excludes chat routing and audio video chat
- Every AI product is a separate add on quoted by sales rather than included in a plan
- Pricing is per agent, so cost scales with headcount rather than conversation volume
Pricing, plan by plan
Crisp
FreeNo published plan breakdown. See the Crisp review.
Comm100
$29/month- Team$29/month
- Live chat
- Basic routing
- Reports
- Business$59/month
- Omnichannel
- AI chatbot
- Custom fields
- Enterprise$undefined/month
- On-premise option
- Advanced security
- Custom SLA
Which should you pick?
Choose Crisp if
- You need shared inbox.
- You want to start without paying.
- You work on Cloud-based SaaS.
- You also want video calls.
Choose Comm100 if
- You need ticketing.
- You work on Web, Ios, Android.
- You also want audio/video chat.
Questions people ask
- Is Crisp or Comm100 better?
- Neither clearly leads. Crisp starts at Free and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Crisp or Comm100?
- Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and $29/month for Comm100.
- Does Crisp or Comm100 run on more platforms?
- Crisp runs on Cloud-based SaaS. Comm100 runs on Web, Ios, Android.
- Can I use Crisp for free?
- Yes. Crisp has a free tier, so you can try it without paying. Comm100 starts at $29/month.
- What is Crisp best used for?
- Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what Comm100 is typically brought in for.
- What can Crisp do that Comm100 cannot?
- Crisp covers Shared inbox, Video calls, CRM, Slack. Comm100 covers Ticketing, Audio/video chat, Social messaging, Salesforce. Both handle Live chat, Chatbots, Knowledge base, Web support.