CRM & Sales · head to head
Cloze vs Freshsales
The short version
- Each has a real cost: Cloze four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity; Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
- They diverge on capability: Cloze covers Communication history, Freshsales covers Lead scoring.
Where they differ
Only the attributes on which Cloze and Freshsales actually diverge.
| Attribute | Cloze | Freshsales |
|---|---|---|
| Starting price | $50/month | $19/month |
| Founded | 2012 | 2010 |
Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (CRM & Sales).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Cloze
- Communication history
- Relationship insights
- Task management
- Integration aggregation
- Phone
- English language support
Only in Freshsales
- Lead scoring
- Sales pipeline
- Activity tracking
- Email sync
- AI insights
- Workflow automation
- Slack
- Shopify
Both cover
- Contact management
- Gmail
- Outlook
- GDPR
- Cloud deployment
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Cloze
- CRM that builds contact records automatically from email and calendarnot Freshsales
- Tracking relationships and follow ups without manual data entrynot Freshsales
Freshsales
- Sales CRM with built in email, phone and chatnot Cloze
- Managing deals, pipelines and sales sequencesnot Cloze
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Cloze
- Four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity
- Campaign automation, marketing mail and generative AI require the Business Platinum plan at $42 per user per month
- Lead routing, sub team hierarchies and enterprise controls are Platinum only
- Even the Business Gold plan at $29 per user excludes the matching engine and lead capture
- The concierge service is an add on at $20 per user per month with a $500 monthly minimum
- Every published rate assumes annual billing
Freshsales
- Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
- Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
- Every published price requires annual billing
- The Freddy AI agent is billed separately at $49 per 100 sessions
- Branded documents are a further $19 per user add on
- No contact limits are stated for any tier on the pricing page
Pricing, plan by plan
Cloze
$50/month- Professional$50/month
- Contact management
- Communication history
- Insights
- Team$100/month
- Everything in Professional
- Team collaboration
- Advanced analytics
Freshsales
$19/month- Starter$19/month
- Contact & account management
- Pipeline management
- Growth$39/month
- Everything in Starter
- Sales automation
- Territory management
- Pro$65/month
- Everything in Growth
- Forecasting
- Advanced customization
Which should you pick?
Choose Cloze if
- You need communication history.
- You work on Web, Ios, Android.
- You also want relationship insights.
Choose Freshsales if
- You need lead scoring.
- You work on Web, Ios, Android.
- You also want sales pipeline.
Questions people ask
- Is Cloze or Freshsales better?
- Neither clearly leads. Cloze starts at $50/month and Freshsales at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Cloze or Freshsales?
- Cloze starts at $50/month and Freshsales at $19/month.
- Does Cloze or Freshsales run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- What is Cloze best used for?
- Cloze is most often used for crm that builds contact records automatically from email and calendar, tracking relationships and follow ups without manual data entry. Of those, crm that builds contact records automatically from email and calendar and tracking relationships and follow ups without manual data entry are not what Freshsales is typically brought in for.
- What can Cloze do that Freshsales cannot?
- Cloze covers Communication history, Relationship insights, Task management, Integration aggregation. Freshsales covers Lead scoring, Sales pipeline, Activity tracking, Email sync. Both handle Contact management, Gmail, Outlook, GDPR.