CRM · head to head
Cloze vs Kylas

Kylas
CRM
Indian sales CRM sold at a flat monthly rate with unlimited users instead of per seat
- From
- Free
- Rated
- -
The short version
- Only Kylas has a free tier, so it costs nothing to try first.
- Each has a real cost: Cloze four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity; Kylas unlimited users only moves the meter rather than removing it: records are capped, and expanding beyond one hundred thousand costs 500 INR per twenty thousand, which becomes the real cost driver for any business with a large lead database.
- They diverge on capability: Cloze covers Contact management, Kylas covers Unlimited users on every plan.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Cloze and Kylas actually diverge.
Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated), category (CRM).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Cloze
- Contact management
- Communication history
- Relationship insights
- Task management
- Integration aggregation
- Gmail
- Outlook
Only in Kylas
- Unlimited users on every plan
- Lead and deal management
- Record based limits
- Workflow automation
- Quotation management
- Telephony integrations
- WhatsApp and SMS
- BI analytics add-on
What people use each for
The jobs each tool is most often brought in to do.
Cloze
- CRM that builds contact records automatically from email and calendarnot Kylas
- Tracking relationships and follow ups without manual data entrynot Kylas
Kylas
- A twenty five person Indian inside sales team where per seat CRM pricing would cost several times a flat monthly ratenot Cloze
- A company that wants every employee including support and delivery staff to see customer records without buying them seatsnot Cloze
- A business with high sales headcount turnover that does not want to renegotiate licence counts every quarternot Cloze
- An Indian SME needing native WhatsApp, IndiaMART and local telephony connections rather than a Western CRM with adaptersnot Cloze
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Cloze
- Four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity
- Campaign automation, marketing mail and generative AI require the Business Platinum plan at $42 per user per month
- Lead routing, sub team hierarchies and enterprise controls are Platinum only
- Even the Business Gold plan at $29 per user excludes the matching engine and lead capture
- The concierge service is an add on at $20 per user per month with a $500 monthly minimum
- Every published rate assumes annual billing
Kylas
- Unlimited users only moves the meter rather than removing it: records are capped, and expanding beyond one hundred thousand costs 500 INR per twenty thousand, which becomes the real cost driver for any business with a large lead database.
- Core functionality such as workflows, email templates and email tracking is sold as separate add-ons from 500 to 800 INR a month, so the advertised flat rate is not what an automated sales operation actually pays.
- The free Embark plan caps records at ten thousand and explicitly cannot be expanded, so it is a trial with no upgrade path in place rather than a workable long term free tier.
- Kylas is built around Indian sales practice and its integration marketplace is dominated by Indian telephony, payments and lead sources, which makes it a poor fit for companies selling primarily into Europe or North America.
- Onboarding is charged at 25,000 INR one-off with training at 5,000 INR per three hour session, so first year cost is meaningfully above twelve months of subscription.
Pricing, plan by plan
Cloze
$50/month- Professional$50/month
- Contact management
- Communication history
- Insights
- Team$100/month
- Everything in Professional
- Team collaboration
- Advanced analytics
Kylas
Free- EmbarkFree
- Free for life
- Unlimited users
- Ten thousand records, not expandable
- Elevate$12999/month
- Flat rate for unlimited users, not per seat
- One hundred thousand records, expandable
- Quarterly, half-yearly and annual billing terms
- Exceed$undefined/month
- Custom pricing
- Unlimited users
- Around 1.1 million records, adjustable
Which should you pick?
Choose Cloze if
- You need contact management.
- You work on Web, Ios, Android.
- You also want communication history.
Choose Kylas if
- You need unlimited users on every plan.
- You want to start without paying.
- You work on Web, iOS, Android.
- You also want lead and deal management.
Questions people ask
- Is Cloze or Kylas better?
- Neither clearly leads. Cloze starts at $50/month and Kylas at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Cloze or Kylas?
- Kylas has a free tier; the other does not. Paid plans start at $50/month for Cloze and Free for Kylas.
- Does Cloze or Kylas run on more platforms?
- Cloze runs on Web, Ios, Android. Kylas runs on Web, iOS, Android.
- Can I use Kylas for free?
- Yes. Kylas has a free tier, so you can try it without paying. Cloze starts at $50/month.
- What is Cloze best used for?
- Cloze is most often used for crm that builds contact records automatically from email and calendar, tracking relationships and follow ups without manual data entry. Of those, crm that builds contact records automatically from email and calendar and tracking relationships and follow ups without manual data entry are not what Kylas is typically brought in for.
- What can Cloze do that Kylas cannot?
- Cloze covers Contact management, Communication history, Relationship insights, Task management. Kylas covers Unlimited users on every plan, Lead and deal management, Record based limits, Workflow automation.
Answered from the vendors’ own pages
Cloze: Does Cloze offer a free trial?
Yes. Cloze offers a 14-day free trial for all plans with no credit card required. This applies to Pro, Business Silver, Business Gold, and Business Platinum tiers.
SourceKylas: What does Kylas cost?
The Elevate plan is a flat rate of about 12,999 INR per month for unlimited users, with quarterly, half-yearly and annual terms. There is a free Embark plan and a custom Exceed tier.
Cloze: What is the difference between monthly and annual billing at Cloze?
Cloze offers both month-to-month and annual subscription options. Annual billing provides a discount. For example, Cloze Pro is $17/month annually but $19.99/month on month-to-month billing.
SourceKylas: Does unlimited users really mean unlimited?
Yes for seats. The limit is on records: ten thousand on the free plan, one hundred thousand on Elevate, expandable at 500 INR per twenty thousand.
Cloze: What does Cloze's Business Platinum plan cost?
Cloze Business Platinum (their most popular plan) costs $42/user/month on annual billing or $49.99/user/month on month-to-month billing. It includes matching engine, smart templates, lead capture, campaign automation, and enterprise controls.
SourceKylas: What is not included in the flat rate?
Workflows, email templates, email tracking, the security module and BI analytics are add-ons from 500 to 5,000 INR per month. Onboarding is 25,000 INR one-off.
Cloze: Does Cloze offer team collaboration features?
Yes, starting with Business Silver ($21/user/month annual). Team features include collaborative work, responsibility assignment, privacy settings management, and team analytics. Higher tiers unlock more advanced team controls and custom fields.
SourceKylas: Is it usable outside India?
It works, but the integration marketplace and sales workflows are built for the Indian market and the pricing is quoted in rupees.
Cloze: Does Cloze offer additional services beyond standard plans?
Yes. Cloze offers a Concierge Service at $20/user/month (minimum $500/month) that includes personalized training, a dedicated customer success manager, and data import assistance.
SourceRelated pages
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