Software · head to head
Capsule vs Cloze
The short version
- Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Cloze four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity
- They diverge on capability: Capsule covers Deal tracking, Cloze covers Communication history.
Where they differ
Only the attributes on which Capsule and Cloze actually diverge.
Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Capsule
- Deal tracking
- Email sync
- Activity timeline
- Slack
- Zapier
- Google Apps
Only in Cloze
- Communication history
- Relationship insights
- Integration aggregation
- Gmail
- Outlook
- Phone
Both cover
- Contact management
- Task management
- GDPR
- Cloud deployment
- Web support
- Ios support
- Android support
- English language support
What people use each for
The jobs each tool is most often brought in to do.
Capsule
- Simple contact and pipeline CRM for a small teamnot Cloze
- Tracking deals and follow-up tasksnot Cloze
- Linking emails and notes to contact recordsnot Cloze
- Multiple sales pipelines on the paid tiersnot Cloze
Cloze
- CRM that builds contact records automatically from email and calendarnot Capsule
- Tracking relationships and follow ups without manual data entrynot Capsule
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Capsule
- The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
- Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
- Per-user prices are not shown as figures on the pricing page, only as tier names
- Ultimate is quote-only
Cloze
- Four paid tiers run from $17 to $42 per user per month, and each withholds a different set of features rather than simply adding capacity
- Campaign automation, marketing mail and generative AI require the Business Platinum plan at $42 per user per month
- Lead routing, sub team hierarchies and enterprise controls are Platinum only
- Even the Business Gold plan at $29 per user excludes the matching engine and lead capture
- The concierge service is an add on at $20 per user per month with a $500 monthly minimum
- Every published rate assumes annual billing
Pricing, plan by plan
Capsule
$19/month- Starter$19/month
- Contact management
- Task tracking
- Professional$39/month
- Everything in Starter
- Pipeline management
- Reporting
- Enterprise$99/month
- Everything in Professional
- Custom fields
- API access
Cloze
$50/month- Professional$50/month
- Contact management
- Communication history
- Insights
- Team$100/month
- Everything in Professional
- Team collaboration
- Advanced analytics
Which should you pick?
Choose Capsule if
- You need deal tracking.
- You work on Web, Ios, Android.
- You also want email sync.
Choose Cloze if
- You need communication history.
- You work on Web, Ios, Android.
- You also want relationship insights.
Questions people ask
- Is Capsule or Cloze better?
- Neither clearly leads. Capsule starts at $19/month and Cloze at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Capsule or Cloze?
- Capsule starts at $19/month and Cloze at $50/month.
- Does Capsule or Cloze run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- What is Capsule best used for?
- Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Cloze is typically brought in for.
- What can Capsule do that Cloze cannot?
- Capsule covers Deal tracking, Email sync, Activity timeline, Slack. Cloze covers Communication history, Relationship insights, Integration aggregation, Gmail. Both handle Contact management, Task management, GDPR, Cloud deployment.