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HubSpot Live Chat vs Olark

HubSpot Live Chat logo

HubSpot Live Chat

Software

Live chat integrated with HubSpot CRM platform

From
Free
Rated
-
Full reviewWebsite
Olark logo

Olark

Software

Make your business human

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.; Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • They diverge on capability: HubSpot Live Chat covers Live chat messaging, Olark covers Live chat.

Where they differ

Only the attributes on which HubSpot Live Chat and Olark actually diverge.

Attributes where HubSpot Live Chat and Olark differ
AttributeHubSpot Live ChatOlark
Pricing modelfreemiumsubscription
PlatformsWeb, Mobile app, IOS, AndroidWeb
Founded20062009

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Live Chat

  • Live chat messaging
  • CRM integration
  • Visitor identification
  • Chatbot builder
  • Gmail
  • Outlook
  • Mobile app support
  • IOS support

Only in Olark

  • Live chat
  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • HubSpot
  • Zendesk

Both cover

  • Salesforce
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Live Chat

  • Customer engagementnot Olark
  • Lead generationnot Olark
  • Customer supportnot Olark
  • Sales automationnot Olark

Olark

  • Live chat on a website with a small support teamnot HubSpot Live Chat
  • Running an AI agent on website conversations with human handoffnot HubSpot Live Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Live Chat

  • The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Pricing, plan by plan

HubSpot Live Chat

Free
  • FreeFree
    • Live chat
    • CRM
    • Basic features
  • Starter$50/month
    • Marketing automation
    • Enhanced features
  • Professional$320/month
    • Advanced workflows
    • Custom reporting

Olark

Free
  • FreeFree
    • 20 chats/month
    • 1 agent
    • Basic customization
  • Standard$29/month
    • Unlimited chats
    • Chat transcripts
    • Integrations
  • Pro$undefined/month
    • Co-browsing
    • Chatbot
    • Priority support

Which should you pick?

Choose HubSpot Live Chat if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm integration.
HubSpot Live Chat review

Choose Olark if

  • You need live chat.
  • You want to start without paying.
  • You also want chat transcripts.
Olark review

Questions people ask

Is HubSpot Live Chat or Olark better?
Neither clearly leads. HubSpot Live Chat starts at Free and Olark at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Live Chat or Olark?
HubSpot Live Chat starts at Free and Olark at Free.
Does HubSpot Live Chat or Olark run on more platforms?
HubSpot Live Chat runs on Web, Mobile app, IOS, Android. Olark runs on Web.
Can I use HubSpot Live Chat for free?
Both have a free tier, so you can try either at no cost before committing.
What is HubSpot Live Chat best used for?
HubSpot Live Chat is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Olark is typically brought in for.
What can HubSpot Live Chat do that Olark cannot?
HubSpot Live Chat covers Live chat messaging, CRM integration, Visitor identification, Chatbot builder. Olark covers Live chat, Chat transcripts, Visitor insights, Customization. Both handle Salesforce, Slack, Web support.
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