Is Capsule or Twenty better?

Neither clearly leads. Capsule starts at $19/month and Twenty at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Capsule or Twenty?

Twenty has a free tier; the other does not. Paid plans start at $19/month for Capsule and Free for Twenty.

Does Capsule or Twenty run on more platforms?

Capsule runs on Web, Ios, Android. Twenty runs on Web, Self-hosted.

Can I use Twenty for free?

Yes. Twenty has a free tier, so you can try it without paying. Capsule starts at $19/month.

What is Capsule best used for?

Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Twenty is typically brought in for.

What can Capsule do that Twenty cannot?

Capsule covers Contact management, Deal tracking, Task management, Email sync. Twenty covers Open-Source Framework, Custom Database Objects, Multiple View Types, AI Integration.

CRM · head to head

Capsule vs Twenty

Capsule

CRM

Visual CRM for small teams

From: $19/month
Rated: -

Full review Website

Twenty

CRM

Open-source CRM platform for technical teams at AI speed

From: Free
Rated: -

Full review Website

The short version

Only Twenty has a free tier, so it costs nothing to try first.
Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Twenty requires technical expertise to customize and maintain compared to no-code CRM platforms
They diverge on capability: Capsule covers Contact management, Twenty covers Open-Source Framework.

Where they differ

Only the attributes on which Capsule and Twenty actually diverge.

Attributes where Capsule and Twenty differ
Attribute	Capsule	Twenty
Starting price	$19/month	Free
Pricing model	subscription	Unknown
Free tier	No	Yes
Platforms	Web, Ios, Android	Web, Self-hosted
Founded	2008	Unknown

Identical on both: user rating (Not yet rated), category (CRM).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule

Contact management
Deal tracking
Task management
Email sync
Activity timeline
Slack
Zapier
Google Apps

Only in Twenty

Open-Source Framework
Custom Database Objects
Multiple View Types
AI Integration
Workflow Engine
Data Migration
API Access
Multi-Language Support

What people use each for

The jobs each tool is most often brought in to do.

Capsule

Simple contact and pipeline CRM for a small teamnot Twenty
Tracking deals and follow-up tasksnot Twenty
Linking emails and notes to contact recordsnot Twenty
Multiple sales pipelines on the paid tiersnot Twenty

Twenty

Building custom CRM solutions for complex business processesnot Capsule
Migrating from Salesforce or HubSpot while maintaining data ownershipnot Capsule
Technical teams needing TypeScript-based customizationnot Capsule
Organizations requiring self-hosted or air-gapped deploymentsnot Capsule
Enterprises combining CRM with AI-powered workflowsnot Capsule

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule

The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
Per-user prices are not shown as figures on the pricing page, only as tier names
Ultimate is quote-only

Twenty

Requires technical expertise to customize and maintain compared to no-code CRM platforms
Self-hosting increases operational overhead and infrastructure costs
Limited ecosystem of pre-built integrations compared to Salesforce
Smaller community and third-party extension library than established CRMs
Enterprise plan requires custom negotiation with no transparent pricing

Pricing, plan by plan

Capsule

$19/month

Starter$19/month
- Contact management
- Task tracking
Professional$39/month
- Everything in Starter
- Pipeline management
- Reporting
Enterprise$99/month
- Everything in Professional
- Custom fields
- API access

Twenty

Free

Pro$9/month
- Full customization
- Custom apps
- AI Agents
Organization$19/month
- Everything in Pro
- Row-level permissions
- SAML and OIDC SSO
Enterprise$null/year
- Everything in Organization
- Single-tenant isolation
- IP allow-listing

Which should you pick?

Choose Capsule if

You need contact management.
You work on Web, Ios, Android.
You also want deal tracking.

Capsule review

Choose Twenty if

You need open-source framework.
You want to start without paying.
You work on Web, Self-hosted.
You also want custom database objects.

Twenty review

Questions people ask

Is Capsule or Twenty better?: Neither clearly leads. Capsule starts at $19/month and Twenty at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule or Twenty?: Twenty has a free tier; the other does not. Paid plans start at $19/month for Capsule and Free for Twenty.
Does Capsule or Twenty run on more platforms?: Capsule runs on Web, Ios, Android. Twenty runs on Web, Self-hosted.
Can I use Twenty for free?: Yes. Twenty has a free tier, so you can try it without paying. Capsule starts at $19/month.
What is Capsule best used for?: Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Twenty is typically brought in for.
What can Capsule do that Twenty cannot?: Capsule covers Contact management, Deal tracking, Task management, Email sync. Twenty covers Open-Source Framework, Custom Database Objects, Multiple View Types, AI Integration.

Answered from the vendors’ own pages

Capsule: How long is the free trial for Capsule CRM paid plans?

Capsule CRM offers a 14-day free trial with no credit card required. None of the paid plan features are limited during the trial period.

Source

Twenty: Is Twenty free or paid?

Twenty offers a 30-day free trial without credit card. Cloud plans start at $9 per user per month (Pro) when billed annually, with Organization plan at $19 per user per month.

Source

Capsule: What is the maximum number of contacts included in Capsule's free plan?

The free plan allows up to 250 contacts and supports a maximum of 2 users with 1 sales pipeline.

Source

Twenty: Can I migrate data from Salesforce or HubSpot?

Yes, Twenty supports CSV and API-based migration from Salesforce and HubSpot, with support for 50,000+ records.

Source

Capsule: Does Capsule CRM offer annual billing discounts?

Yes, when you choose annual billing instead of monthly, Capsule CRM offers up to 15% discount on your subscription.

Source

Twenty: What programming languages does Twenty support?

Twenty is built with TypeScript and provides a TypeScript-based Apps framework for creating custom extensions.

Source

Capsule: Can I cancel my Capsule CRM account anytime or are there long-term commitments?

You can cancel your Capsule account at any time, and there are zero setup fees when opening an account.

Source

Twenty: How long does enterprise deployment take?

Enterprise deployment typically takes 1-2 weeks with Onboarding Packs or certified partners.

Source

Capsule: Does Capsule CRM support importing data from spreadsheets or other tools?

Yes, Capsule CRM supports data migration from spreadsheets and select integrations like Xero and Zendesk.

Source

Capsule vs Twenty

Capsule

Twenty

The short version

Where they differ

What each one covers

Only in Capsule

Only in Twenty

What people use each for

Capsule

Twenty

Where each one falls short

Capsule

Twenty

Pricing, plan by plan

Capsule

Twenty

Which should you pick?

Choose Capsule if

Choose Twenty if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Capsule

More on Twenty

Keep looking

Other head to heads