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CRM · head to head

Capsule vs Vtiger

Capsule logo

Capsule

CRM

Visual CRM for small teams

From
$19/month
Rated
-
Full reviewWebsite
Vtiger logo

Vtiger

CRM

Open source CRM for growing businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Vtiger has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Vtiger free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
  • They diverge on capability: Capsule covers Deal tracking, Vtiger covers Sales pipeline.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Capsule and Vtiger actually diverge.

Attributes where Capsule and Vtiger differ
AttributeCapsuleVtiger
Starting price$19/monthFree
Free tierNoYes
Founded20082004

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (CRM).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule

  • Deal tracking
  • Task management
  • Email sync
  • Activity timeline
  • Google Apps
  • English language support

Only in Vtiger

  • Sales pipeline
  • Service desk
  • Marketing automation
  • Reporting
  • Mobile app
  • API access
  • Google Drive
  • On-premise deployment

Both cover

  • Contact management
  • Slack
  • Zapier
  • GDPR
  • Cloud deployment
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Capsule

  • Simple contact and pipeline CRM for a small teamnot Vtiger
  • Tracking deals and follow-up tasksnot Vtiger
  • Linking emails and notes to contact recordsnot Vtiger
  • Multiple sales pipelines on the paid tiersnot Vtiger

Vtiger

  • Sales CRM and pipeline managementnot Capsule
  • Marketing automation and email campaignsnot Capsule
  • Help desk and customer supportnot Capsule
  • Project managementnot Capsule
  • Time tracking and billingnot Capsule

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule

  • The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
  • Per-user prices are not shown as figures on the pricing page, only as tier names
  • Ultimate is quote-only

Vtiger

  • Free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
  • One Growth plan is limited to 15 users
  • Standard users on One Enterprise cost $42 per user per month billed, more than double the Single App User rate of $30

Pricing, plan by plan

Capsule

$19/month
  • Starter$19/month
    • Contact management
    • Task tracking
  • Professional$39/month
    • Everything in Starter
    • Pipeline management
    • Reporting
  • Enterprise$99/month
    • Everything in Professional
    • Custom fields
    • API access

Vtiger

Free
  • One PilotFree
    • Up to 10 users
    • Up to 3,000 records
    • Contact management
  • One Growth$12/month
    • Standard User: $12 per user per month
    • Up to 15 users
    • Up to 100,000 records
  • One Professional$30/month
    • Standard User: $30 per user per month
    • Single App User: $20 per user per month
    • Marked as Popular tier
  • One Enterprise$42/month
    • Standard User: $42 per user per month
    • Single App User: $30 per user per month

Which should you pick?

Choose Capsule if

  • You need deal tracking.
  • You work on Web, Ios, Android.
  • You also want task management.
Capsule review

Choose Vtiger if

  • You need sales pipeline.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want service desk.
Vtiger review

Questions people ask

Is Capsule or Vtiger better?
Neither clearly leads. Capsule starts at $19/month and Vtiger at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule or Vtiger?
Vtiger has a free tier; the other does not. Paid plans start at $19/month for Capsule and Free for Vtiger.
Does Capsule or Vtiger run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Vtiger for free?
Yes. Vtiger has a free tier, so you can try it without paying. Capsule starts at $19/month.
What is Capsule best used for?
Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Vtiger is typically brought in for.
What can Capsule do that Vtiger cannot?
Capsule covers Deal tracking, Task management, Email sync, Activity timeline. Vtiger covers Sales pipeline, Service desk, Marketing automation, Reporting. Both handle Contact management, Slack, Zapier, GDPR.

Answered from the vendors’ own pages

Capsule: How long is the free trial for Capsule CRM paid plans?

Capsule CRM offers a 14-day free trial with no credit card required. None of the paid plan features are limited during the trial period.

Source
Vtiger: How much does Vtiger One Growth plan cost?

Vtiger One Growth costs $12 USD per standard user per month and supports up to 15 users with 100,000 records. Yearly billing saves up to 34% compared to monthly billing.

Source
Capsule: What is the maximum number of contacts included in Capsule's free plan?

The free plan allows up to 250 contacts and supports a maximum of 2 users with 1 sales pipeline.

Source
Vtiger: What user types does Vtiger offer?

Vtiger offers Standard Users with full access to all apps and features, and Single App Users with full access to one app (Sales, Marketing, Help Desk, Projects, or Inventory) plus view-only access to others. Single App Users cost less than Standard Users across all paid tiers.

Source
Capsule: Does Capsule CRM offer annual billing discounts?

Yes, when you choose annual billing instead of monthly, Capsule CRM offers up to 15% discount on your subscription.

Source
Vtiger: What is included in Vtiger One Pilot free plan?

Vtiger One Pilot is free and supports up to 10 users with 3,000 records, including contact management, marketing automation with 1,000 emails monthly, help desk, project management, and sales pipeline features.

Source
Capsule: Can I cancel my Capsule CRM account anytime or are there long-term commitments?

You can cancel your Capsule account at any time, and there are zero setup fees when opening an account.

Source
Vtiger: What are the higher pricing tiers for Vtiger?

Vtiger offers One Professional ($30 per standard user or $20 per single app user monthly), One Enterprise ($42 per standard user or $30 per single app user monthly), and One AI ($50 per standard user or $38 per single app user monthly with new AI capabilities).

Source
Capsule: Does Capsule CRM support importing data from spreadsheets or other tools?

Yes, Capsule CRM supports data migration from spreadsheets and select integrations like Xero and Zendesk.

Source
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