CRM & Sales · head to head
Capsule vs Reply.io
Reply.io
CRM & Sales
Multichannel sales engagement platform for email, LinkedIn, calls and SMS outreach
- From
- Free
- Rated
- -
The short version
- Only Reply.io has a free tier, so it costs nothing to try first.
- Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Reply.io multichannel features and CRM sync require the higher-priced Professional tier or above.
- They diverge on capability: Capsule covers Contact management, Reply.io covers Multichannel sequences.
Where they differ
Only the attributes on which Capsule and Reply.io actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (CRM & Sales).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Capsule
- Contact management
- Deal tracking
- Task management
- Email sync
- Activity timeline
- Slack
- Zapier
- Google Apps
Only in Reply.io
- Multichannel sequences
- Contact database
- AI email assistant
- Deliverability tools
- CRM sync
- Reporting and analytics
What people use each for
The jobs each tool is most often brought in to do.
Capsule
- Simple contact and pipeline CRM for a small teamnot Reply.io
- Tracking deals and follow-up tasksnot Reply.io
- Linking emails and notes to contact recordsnot Reply.io
- Multiple sales pipelines on the paid tiersnot Reply.io
Reply.io
- Running multichannel outbound sequences combining email and LinkedInnot Capsule
- Automating cold calling and SMS follow-ups alongside emailnot Capsule
- Finding new B2B prospects from a built-in contact databasenot Capsule
- Syncing outreach activity into an existing CRMnot Capsule
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Capsule
- The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
- Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
- Per-user prices are not shown as figures on the pricing page, only as tier names
- Ultimate is quote-only
Reply.io
- Multichannel features and CRM sync require the higher-priced Professional tier or above.
- LinkedIn and calling/SMS automation are billed as separate per-account add-ons on top of plan pricing.
- Pricing is per user, which can raise costs quickly for larger sales teams.
- Monthly (non-annual) billing carries a notable price premium over the advertised annual rates.
Pricing, plan by plan
Capsule
$19/month- Starter$19/month
- Contact management
- Task tracking
- Professional$39/month
- Everything in Starter
- Pipeline management
- Reporting
- Enterprise$99/month
- Everything in Professional
- Custom fields
- API access
Reply.io
Free- FreeFree
- Limited monthly emails
- Basic sequence features
- Starter$49/month
- Email-only sequences
- Billed annually per user
- Professional$89/month
- Multichannel sequences
- CRM sync
- Billed annually per user
- Ultimate$139/month
- Full AI suite
- Highest sending limits
- Advanced reporting and integrations
Which should you pick?
Choose Capsule if
- You need contact management.
- You work on Web, Ios, Android.
- You also want deal tracking.
Choose Reply.io if
- You need multichannel sequences.
- You want to start without paying.
- You work on web, api.
- You also want contact database.
Questions people ask
- Is Capsule or Reply.io better?
- Neither clearly leads. Capsule starts at $19/month and Reply.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Capsule or Reply.io?
- Reply.io has a free tier; the other does not. Paid plans start at $19/month for Capsule and Free for Reply.io.
- Does Capsule or Reply.io run on more platforms?
- Capsule runs on Web, Ios, Android. Reply.io runs on web, api.
- Can I use Reply.io for free?
- Yes. Reply.io has a free tier, so you can try it without paying. Capsule starts at $19/month.
- What is Capsule best used for?
- Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Reply.io is typically brought in for.
- What can Capsule do that Reply.io cannot?
- Capsule covers Contact management, Deal tracking, Task management, Email sync. Reply.io covers Multichannel sequences, Contact database, AI email assistant, Deliverability tools.
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