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CRM & Sales · head to head

Capsule vs Insightly

Capsule logo

Capsule

CRM & Sales

Visual CRM for small teams

From
$19/month
Rated
-
Full reviewWebsite
Insightly logo

Insightly

CRM & Sales

CRM & project management for any business

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Insightly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Insightly record counts are capped by plan, at 100,000 on Plus and 500,000 on Enterprise, so the database size decides the tier
  • They diverge on capability: Capsule covers Email sync, Insightly covers Project management.

Where they differ

Only the attributes on which Capsule and Insightly actually diverge.

Attributes where Capsule and Insightly differ
AttributeCapsuleInsightly
Starting price$19/monthFree
Free tierNoYes
Founded20082010

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (CRM & Sales).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule

  • Email sync
  • Activity timeline
  • Google Apps
  • English language support

Only in Insightly

  • Project management
  • Email integration
  • Reporting
  • Mobile app
  • Mailchimp
  • Google Drive
  • DocuSign
  • SOC2

Both cover

  • Contact management
  • Deal tracking
  • Task management
  • Slack
  • Zapier
  • GDPR
  • Cloud deployment
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Capsule

  • Simple contact and pipeline CRM for a small teamnot Insightly
  • Tracking deals and follow-up tasksnot Insightly
  • Linking emails and notes to contact recordsnot Insightly
  • Multiple sales pipelines on the paid tiersnot Insightly

Insightly

  • CRM with project delivery tracking after the salenot Capsule
  • Managing leads, opportunities and customer projects in one record setnot Capsule

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule

  • The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
  • Per-user prices are not shown as figures on the pricing page, only as tier names
  • Ultimate is quote-only

Insightly

  • Record counts are capped by plan, at 100,000 on Plus and 500,000 on Enterprise, so the database size decides the tier
  • Workflow automation requires the Professional plan at $49 per user per month
  • AI Copilot is metered by query, at 75 on Plus and 100 on Professional
  • Mass email is capped daily, at 2,500 on Plus and 10,000 on Enterprise
  • CRM, Marketing and Service are sold as three separate products, and Marketing is priced per account by prospect count starting at $99 for 2,000
  • Sandboxes and audit logging are Enterprise only at $99 per user per month

Pricing, plan by plan

Capsule

$19/month
  • Starter$19/month
    • Contact management
    • Task tracking
  • Professional$39/month
    • Everything in Starter
    • Pipeline management
    • Reporting
  • Enterprise$99/month
    • Everything in Professional
    • Custom fields
    • API access

Insightly

Free
  • FreeFree
    • Up to 2 users
    • Contact management
  • Plus$29/month
    • Everything in Free
    • CRM features
    • Project management
  • Professional$59/month
    • Everything in Plus
    • Advanced reporting
    • Custom fields

Which should you pick?

Choose Capsule if

  • You need email sync.
  • You work on Web, Ios, Android.
  • You also want activity timeline.
Capsule review

Choose Insightly if

  • You need project management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email integration.
Insightly review

Questions people ask

Is Capsule or Insightly better?
Neither clearly leads. Capsule starts at $19/month and Insightly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule or Insightly?
Insightly has a free tier; the other does not. Paid plans start at $19/month for Capsule and Free for Insightly.
Does Capsule or Insightly run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Insightly for free?
Yes. Insightly has a free tier, so you can try it without paying. Capsule starts at $19/month.
What is Capsule best used for?
Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Insightly is typically brought in for.
What can Capsule do that Insightly cannot?
Capsule covers Email sync, Activity timeline, Google Apps, English language support. Insightly covers Project management, Email integration, Reporting, Mobile app. Both handle Contact management, Deal tracking, Task management, Slack.
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Related pages

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