CRM & Sales · head to head
Capsule vs Setmore

Setmore
Scheduling & Booking
Free appointment scheduling and customer management
- From
- Free
- Rated
- -
The short version
- Only Setmore has a free tier, so it costs nothing to try first.
- Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Setmore free plan limited to 4 users maximum
- They diverge on capability: Capsule covers Contact management, Setmore covers Unlimited appointments.
Where they differ
Only the attributes on which Capsule and Setmore actually diverge.
Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), founded (2008).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Capsule
- Contact management
- Deal tracking
- Task management
- Email sync
- Activity timeline
- Slack
- Google Apps
- GDPR
Only in Setmore
- Unlimited appointments
- Online booking
- Calendar synchronization
- Customer database
- Email reminders
- SMS reminders
- Mobile app
- Custom branding
Both cover
- Zapier
- Cloud deployment
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Capsule
- Simple contact and pipeline CRM for a small teamnot Setmore
- Tracking deals and follow-up tasksnot Setmore
- Linking emails and notes to contact recordsnot Setmore
- Multiple sales pipelines on the paid tiersnot Setmore
Setmore
- Online appointment and booking managementnot Capsule
- Service provider scheduling platformnot Capsule
- Customer communication via email and SMS remindersnot Capsule
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Capsule
- The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
- Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
- Per-user prices are not shown as figures on the pricing page, only as tier names
- Ultimate is quote-only
Setmore
- Free plan limited to 4 users maximum
- Free plan limited to 200 appointments per month
- Live receptionist add-on limited to US only
- Custom enterprise pricing not published
Pricing, plan by plan
Capsule
$19/month- Starter$19/month
- Contact management
- Task tracking
- Professional$39/month
- Everything in Starter
- Pipeline management
- Reporting
- Enterprise$99/month
- Everything in Professional
- Custom fields
- API access
Setmore
FreeNo published plan breakdown. See the Setmore review.
Which should you pick?
Choose Capsule if
- You need contact management.
- You work on Web, Ios, Android.
- You also want deal tracking.
Choose Setmore if
- You need unlimited appointments.
- You want to start without paying.
- You work on Web, iOS, Android.
- You also want online booking.
Questions people ask
- Is Capsule or Setmore better?
- Neither clearly leads. Capsule starts at $19/month and Setmore at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Capsule or Setmore?
- Setmore has a free tier; the other does not. Paid plans start at $19/month for Capsule and Free for Setmore.
- Does Capsule or Setmore run on more platforms?
- Capsule runs on Web, Ios, Android. Setmore runs on Web, iOS, Android.
- Can I use Setmore for free?
- Yes. Setmore has a free tier, so you can try it without paying. Capsule starts at $19/month.
- What is Capsule best used for?
- Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Setmore is typically brought in for.
- What can Capsule do that Setmore cannot?
- Capsule covers Contact management, Deal tracking, Task management, Email sync. Setmore covers Unlimited appointments, Online booking, Calendar synchronization, Customer database. Both handle Zapier, Cloud deployment, Web support, Ios support.
Related pages
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- Capsule vs HubSpot
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- Capsule vs Bitrix24
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- Capsule vs Capsule CRM
- Capsule vs Clay
- Capsule vs Clearbit
- Capsule vs Cloze
- Capsule vs Calendly
- Capsule vs Cal.com
- Capsule vs Motion
- Capsule vs Acuity Scheduling
- Capsule vs Appointlet
- Capsule vs Appointy
- Capsule vs 10to8
- Capsule vs Booksy
- Capsule vs Boulevard
- Capsule vs Doodle
- Capsule vs Fresha
- Capsule vs GlossGenius
- Capsule vs Schedulicity
- Capsule vs Square Appointments
- Capsule vs When2meet
- Capsule vs Zenoti
- Capsule vs Airbnb
- Capsule vs Booker by Mindbody
- Setmore vs Outreach
- Setmore vs Gong
- Setmore vs Seismic
- Setmore vs Pipedrive
- Setmore vs HubSpot
- Setmore vs Salesforce
- Setmore vs Bitrix24
- Setmore vs Clari
- Setmore vs Freshsales
- Setmore vs Streak
- Setmore vs Zoho CRM
- Setmore vs Affinity
- Setmore vs Agile CRM
- Setmore vs Apollo.io
- Setmore vs Capsule CRM
- Setmore vs Clay
- Setmore vs Clearbit
- Setmore vs Cloze
- Setmore vs Calendly
- Setmore vs Cal.com
- Setmore vs Motion
- Setmore vs Acuity Scheduling
- Setmore vs Appointlet
- Setmore vs Appointy
- Setmore vs 10to8
- Setmore vs Booksy
- Setmore vs Boulevard
- Setmore vs Doodle
- Setmore vs Fresha
- Setmore vs GlossGenius
- Setmore vs Schedulicity
- Setmore vs Square Appointments
- Setmore vs When2meet
- Setmore vs Zenoti
- Setmore vs Airbnb
- Setmore vs Booker by Mindbody

