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Acuity Scheduling vs Capsule

Acuity Scheduling logo

Acuity Scheduling

Software

Scheduling made simple

From
$16/month
Rated
-
Full reviewWebsite
Capsule logo

Capsule

Software

Visual CRM for small teams

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acuity Scheduling starter tier limited to 1 calendar only; Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • They diverge on capability: Acuity Scheduling covers Online booking, Capsule covers Contact management.

Where they differ

Only the attributes on which Acuity Scheduling and Capsule actually diverge.

Attributes where Acuity Scheduling and Capsule differ
AttributeAcuity SchedulingCapsule
Starting price$16/month$19/month
PlatformsWebWeb, Ios, Android
Founded20032008

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acuity Scheduling

  • Online booking
  • Appointment types
  • Calendar sync
  • Payment processing
  • Email reminders
  • Client self-scheduling
  • Packages & memberships
  • Timezone detection

Only in Capsule

  • Contact management
  • Deal tracking
  • Task management
  • Email sync
  • Activity timeline
  • Slack
  • Google Apps
  • GDPR

Both cover

  • Zapier

What people use each for

The jobs each tool is most often brought in to do.

Acuity Scheduling

  • Client self-scheduling with automated time zone conversionnot Capsule
  • HIPAA-compliant scheduling for healthcare practitionersnot Capsule
  • Multi-location scheduling with multiple staff membersnot Capsule
  • Membership, package sales, and gift certificate managementnot Capsule

Capsule

  • Simple contact and pipeline CRM for a small teamnot Acuity Scheduling
  • Tracking deals and follow-up tasksnot Acuity Scheduling
  • Linking emails and notes to contact recordsnot Acuity Scheduling
  • Multiple sales pipelines on the paid tiersnot Acuity Scheduling

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acuity Scheduling

  • Starter tier limited to 1 calendar only
  • SMS/text reminders, memberships, and gift certificates require Standard or Premium tier
  • HIPAA compliance (BAA signature) exclusive to Premium tier at $49/month
  • Custom API and CSS access, and Acuity branding removal require Premium tier

Capsule

  • The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
  • Per-user prices are not shown as figures on the pricing page, only as tier names
  • Ultimate is quote-only

Pricing, plan by plan

Acuity Scheduling

$16/month

No published plan breakdown. See the Acuity Scheduling review.

Capsule

$19/month
  • Starter$19/month
    • Contact management
    • Task tracking
  • Professional$39/month
    • Everything in Starter
    • Pipeline management
    • Reporting
  • Enterprise$99/month
    • Everything in Professional
    • Custom fields
    • API access

Which should you pick?

Choose Acuity Scheduling if

  • You need online booking.
  • You also want appointment types.
Acuity Scheduling review

Choose Capsule if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want deal tracking.
Capsule review

Questions people ask

Is Acuity Scheduling or Capsule better?
Neither clearly leads. Acuity Scheduling starts at $16/month and Capsule at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acuity Scheduling or Capsule?
Acuity Scheduling starts at $16/month and Capsule at $19/month.
Does Acuity Scheduling or Capsule run on more platforms?
Acuity Scheduling runs on Web. Capsule runs on Web, Ios, Android.
What is Acuity Scheduling best used for?
Acuity Scheduling is most often used for client self-scheduling with automated time zone conversion, hipaa-compliant scheduling for healthcare practitioners, multi-location scheduling with multiple staff members, membership, package sales, and gift certificate management. Of those, client self-scheduling with automated time zone conversion and hipaa-compliant scheduling for healthcare practitioners are not what Capsule is typically brought in for.
What can Acuity Scheduling do that Capsule cannot?
Acuity Scheduling covers Online booking, Appointment types, Calendar sync, Payment processing. Capsule covers Contact management, Deal tracking, Task management, Email sync. Both handle Zapier.
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