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Software · head to head

Bitrix24 vs Setmore

Bitrix24 logo

Bitrix24

Software

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Setmore logo

Setmore

Software

Free appointment scheduling and customer management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Setmore free plan limited to 4 users maximum
  • They diverge on capability: Bitrix24 covers Contact management, Setmore covers Unlimited appointments.

Where they differ

Only the attributes on which Bitrix24 and Setmore actually diverge.

Attributes where Bitrix24 and Setmore differ
AttributeBitrix24Setmore
Founded20122008

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Slack
  • Google Apps

Only in Setmore

  • Unlimited appointments
  • Online booking
  • Calendar synchronization
  • Customer database
  • Email reminders
  • SMS reminders
  • Custom branding
  • Google Calendar

Both cover

  • Mobile app
  • Zapier
  • Cloud deployment
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Setmore
  • Team chat, tasks and project management in one suitenot Setmore
  • Telephony and email integrated with customer recordsnot Setmore
  • Document storage and collaborationnot Setmore
  • Workflow automation and HR records on the higher tiersnot Setmore

Setmore

  • Online appointment and booking managementnot Bitrix24
  • Service provider scheduling platformnot Bitrix24
  • Customer communication via email and SMS remindersnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Setmore

  • Free plan limited to 4 users maximum
  • Free plan limited to 200 appointments per month
  • Live receptionist add-on limited to US only
  • Custom enterprise pricing not published

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Setmore

Free

No published plan breakdown. See the Setmore review.

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose Setmore if

  • You need unlimited appointments.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want online booking.
Setmore review

Questions people ask

Is Bitrix24 or Setmore better?
Neither clearly leads. Bitrix24 starts at Free and Setmore at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Setmore?
Bitrix24 starts at Free and Setmore at Free.
Does Bitrix24 or Setmore run on more platforms?
Bitrix24 runs on Web, Ios, Android. Setmore runs on Web, iOS, Android.
Can I use Bitrix24 for free?
Both have a free tier, so you can try either at no cost before committing.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Setmore is typically brought in for.
What can Bitrix24 do that Setmore cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Setmore covers Unlimited appointments, Online booking, Calendar synchronization, Customer database. Both handle Mobile app, Zapier, Cloud deployment, Web support.
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Related pages

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