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Software · head to head

Setmore vs Zoho CRM

Setmore logo

Setmore

Software

Free appointment scheduling and customer management

From
Free
Rated
-
Full reviewWebsite
Zoho CRM logo

Zoho CRM

Software

The world's favorite CRM

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Setmore free plan limited to 4 users maximum; Zoho CRM free tier limited to 3 users only
  • They diverge on capability: Setmore covers Unlimited appointments, Zoho CRM covers Lead management.

Where they differ

Only the attributes on which Setmore and Zoho CRM actually diverge.

Attributes where Setmore and Zoho CRM differ
AttributeSetmoreZoho CRM
PlatformsWeb, iOS, AndroidWeb, Ios, Android, Api
Founded20081996

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Setmore

  • Unlimited appointments
  • Online booking
  • Calendar synchronization
  • Customer database
  • Email reminders
  • SMS reminders
  • Mobile app
  • Custom branding

Only in Zoho CRM

  • Lead management
  • Deal tracking
  • Contact management
  • Sales automation
  • Analytics
  • Mobile CRM
  • Email marketing
  • AI assistant (Zia)

Both cover

  • Zapier

What people use each for

The jobs each tool is most often brought in to do.

Setmore

  • Online appointment and booking managementnot Zoho CRM
  • Service provider scheduling platformnot Zoho CRM
  • Customer communication via email and SMS remindersnot Zoho CRM

Zoho CRM

  • Sales automationnot Setmore
  • Lead managementnot Setmore
  • Customer supportnot Setmore
  • Marketing automationnot Setmore
  • Analytics & reportingnot Setmore

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Setmore

  • Free plan limited to 4 users maximum
  • Free plan limited to 200 appointments per month
  • Live receptionist add-on limited to US only
  • Custom enterprise pricing not published

Zoho CRM

  • Free tier limited to 3 users only
  • Steep pricing when scaling beyond 10 users
  • Limited offline capabilities compared to some competitors
  • Setup and configuration can require significant customization

Pricing, plan by plan

Setmore

Free

No published plan breakdown. See the Setmore review.

Zoho CRM

Free
  • FreeFree
    • Up to 3 users
    • Basic modules
    • Standard dashboards
  • Standard$14/month
    • Sales forecasting
    • Custom dashboards
    • Workflow automation
  • Professional$23/month
    • Inventory management
    • AI predictions
    • Advanced customization
  • Enterprise$40/month
    • Zia AI assistant
    • Multi-currency
    • Advanced analytics

Which should you pick?

Choose Setmore if

  • You need unlimited appointments.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want online booking.
Setmore review

Choose Zoho CRM if

  • You need lead management.
  • You want to start without paying.
  • You work on Web, Ios, Android, Api.
  • You also want deal tracking.
Zoho CRM review

Questions people ask

Is Setmore or Zoho CRM better?
Neither clearly leads. Setmore starts at Free and Zoho CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Setmore or Zoho CRM?
Setmore starts at Free and Zoho CRM at Free.
Does Setmore or Zoho CRM run on more platforms?
Setmore runs on Web, iOS, Android. Zoho CRM runs on Web, Ios, Android, Api.
Can I use Setmore for free?
Both have a free tier, so you can try either at no cost before committing.
What is Setmore best used for?
Setmore is most often used for online appointment and booking management, service provider scheduling platform, customer communication via email and sms reminders. Of those, online appointment and booking management and service provider scheduling platform are not what Zoho CRM is typically brought in for.
What can Setmore do that Zoho CRM cannot?
Setmore covers Unlimited appointments, Online booking, Calendar synchronization, Customer database. Zoho CRM covers Lead management, Deal tracking, Contact management, Sales automation. Both handle Zapier.

Answered from the vendors’ own pages

Zoho CRM: Does Zoho CRM have a free tier?

Yes. Zoho CRM offers a free plan for up to 3 users that includes core CRM functionality like lead, contact, and account management, basic workflow automation, and customizable dashboards.

Source
Zoho CRM: What does Zoho CRM cost for a paid plan?

Zoho CRM pricing ranges from $14 per user per month for the Standard plan up to $52 per user per month for the Ultimate plan when billed annually. Most sales teams use the Professional plan around $23/user/month or Enterprise at $40/user/month.

Source
Zoho CRM: Is Zoho CRM independent or owned by another company?

Zoho CRM is part of Zoho Corporation, which is independent and bootstrapped. The parent company was founded in 1996 as AdventNet, rebranded to Zoho in 2009, and has never accepted external venture funding.

Source
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Related pages

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