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CRM · head to head

Ontraport vs SugarCRM

Ontraport logo

Ontraport

CRM

All-in-one CRM and marketing automation

From
$24/month
Rated
-
Full reviewWebsite
SugarCRM logo

SugarCRM

CRM

Customer relationship software for your business

From
$59/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Ontraport no plan name, monthly price, contact band, user count or email send limit is published on the pricing page; SugarCRM every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • They diverge on capability: Ontraport covers Email marketing, SugarCRM covers Lead management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Ontraport and SugarCRM actually diverge.

Attributes where Ontraport and SugarCRM differ
AttributeOntraportSugarCRM
Starting price$24/month$59/month
PlatformsWebWeb, Ios, Android
Founded20092004

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (CRM).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Ontraport

  • Email marketing
  • Automation
  • Landing pages
  • Stripe
  • English language support

Only in SugarCRM

  • Lead management
  • Customer service
  • Mobile app
  • Salesforce
  • HubSpot
  • Microsoft 365
  • SOC2
  • ISO27001

Both cover

  • Contact management
  • Sales pipeline
  • Marketing automation
  • Reporting
  • Zapier
  • Slack
  • GDPR
  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Ontraport

  • CRM with marketing automation and campaign buildingnot SugarCRM
  • Managing contacts, pages and email sequences in one platformnot SugarCRM

SugarCRM

  • CRM for sales, marketing and service teamsnot Ontraport
  • Managing accounts, opportunities and customer history at mid market scalenot Ontraport

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Ontraport

  • No plan name, monthly price, contact band, user count or email send limit is published on the pricing page
  • Reaching a figure requires a trial signup or a sales conversation
  • The two months free saving requires annual billing

SugarCRM

  • Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • At $59 per user on Standard that minimum makes the real floor $885 a month
  • All three tiers are billed annually with no monthly option
  • The vendor still directs buyers to sales for a package rather than treating the published rate as final

Pricing, plan by plan

Ontraport

$24/month
  • Plus$24/month
    • Contact management
    • Email marketing
  • Pro$79/month
    • Everything in Plus
    • Automation
    • CRM
  • Pro+$149/month
    • Everything in Pro
    • Advanced features
    • API access

SugarCRM

$59/month
  • Standard$59/month
    • Accounts management
    • Lead tracking
    • Quotes
  • Advanced$85/month
    • Mail and calendar integration
    • Case management
    • Sugar Intelligence
  • Premier$135/month
    • Geo mapping
    • Enhanced storage 2x
    • LinkedIn connector

Which should you pick?

Choose Ontraport if

  • You need email marketing.
  • You also want automation.
Ontraport review

Choose SugarCRM if

  • You need lead management.
  • You work on Web, Ios, Android.
  • You also want customer service.
SugarCRM review

Questions people ask

Is Ontraport or SugarCRM better?
Neither clearly leads. Ontraport starts at $24/month and SugarCRM at $59/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Ontraport or SugarCRM?
Ontraport starts at $24/month and SugarCRM at $59/month.
Does Ontraport or SugarCRM run on more platforms?
Ontraport runs on Web. SugarCRM runs on Web, Ios, Android.
What is Ontraport best used for?
Ontraport is most often used for crm with marketing automation and campaign building, managing contacts, pages and email sequences in one platform. Of those, crm with marketing automation and campaign building and managing contacts, pages and email sequences in one platform are not what SugarCRM is typically brought in for.
What can Ontraport do that SugarCRM cannot?
Ontraport covers Email marketing, Automation, Landing pages, Stripe. SugarCRM covers Lead management, Customer service, Mobile app, Salesforce. Both handle Contact management, Sales pipeline, Marketing automation, Reporting.

Answered from the vendors’ own pages

Ontraport: How much does Ontraport cost?

Ontraport does not publish specific pricing online. The company offers a 14-day free trial with no credit card required, and users must contact sales or start a trial to learn pricing details.

Source
SugarCRM: How much does SugarCRM cost?

SugarCRM costs $59 per user per month for the Standard plan, $85 per month for Advanced, and $135 per month for Premier. All plans require annual billing and a 15-user minimum.

Source
Ontraport: What payment options does Ontraport offer?

Ontraport offers flexible subscription options with monthly or annual billing available. Annual subscriptions include two months free compared to monthly rates.

Source
SugarCRM: What is included in the Advanced plan?

The Advanced plan at $85 per user per month includes everything in Standard plus mail and calendar integration, case management, Sugar Intelligence, and Sugar Predict features.

Source
Ontraport: Are there long-term contracts required?

Ontraport emphasizes month-to-month commitment availability with no long-term contracts required. Users can upgrade or downgrade plans as needed.

Source
SugarCRM: What distinguishes the Premier plan?

The Premier plan costs $135 per user per month and adds geo mapping, 2x enhanced storage, LinkedIn connector integration, and enhanced support compared to the Advanced plan.

Source
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